5 Responses

  1. Zach @ The Travel Abstract
    Zach @ The Travel Abstract at |

    Being on a tight budget out of NYC I love Jetblue for certain revenue flights.

    This news makes me like them even more.

  2. joe
    joe at |

    They should spend their time and resources improving the service you want instead of on a credit system to reward you when they dont provide the service. Failure management reward bypass systems miss the point, and fixing the problem….they institutionalize service failure.

  3. sice
    sice at |

    I’ve used the Travel Bank successfully before but you’re right, it’s not revolutionary. I’ve had great success with Delta’s credits, and those are nice because they’re linked to my Skymiles acct.

  4. Morgan from JetBlue
    Morgan from JetBlue at |

    I think you may be missing the point, Joe; JetBlue is always working on ways to improve reliability. Any disruption is examined to figure out how it might be prevented in the future. As with ANY infrastructure, however, there will always be risk of the unexpected impacting the customer experience. It’s how those unexpected situations are addressed that reflect on attention to service.