13 Responses

  1. Brabbit
    Brabbit at |

    Title seems the opposite of what you’re trying to say

  2. Lindsay
    Lindsay at |

    Uh. If your story is correct, then your headline needs some adjustment.

  3. Helixcardinal
    Helixcardinal at |

    You mean all-credit/cashless in your title, right

  4. Pat+
    Pat+ at |

    There were signs announcing this change at the SFO UC this morning. In other news (at least, news to me) MP Club Card and PP card holders get a $3 discount on premium wines (but not spirits.) The offer does not extend to other flavors of the MP card.

    1. Seth
      Seth at |

      The $3 discount used to apply on the CO side and it took them a while to get it migrated into the shared clubs after the merger. It is a very nice benefit, though one that many of the bartenders are unaware of. Hopefully that changes quickly.

      And, yes, I screwed up the post title initially.

  5. mwg25
    mwg25 at |

    I’m glad you pointed out the fact that the bartenders are not UA employees. I am definitely concerned that they’ll lose out on some tips, but the policy is much more understandable (from a bottom-line perspective) this way.

  6. Lyn
    Lyn at |

    I like the reference to “fine” wines as if the fact that complimentary ones are cheap wines needed a bit of an emphasis

  7. TheQueen
    TheQueen at |

    Ummm. Swell. Force customers to spread around their credit/debit card numbers in this age of ID theft. Guess we can tell who United cares about.

    I prefer cash; keeps the incidence of fraud down.
    I think they are doing it to automate accounting AND because people spend ~12-17% more when they use plastic. That there is why McDonald’s started accepting plastic, from what I understand. Profit.

    1. Seth
      Seth at |

      Yes, forcing a CC increases the chances of a fraudulent transaction. But jumping from that to identity theft is quite a leap.

      As for the fact that people spend more on CCs on average than cash transactions that is true, but in this case I’m betting that it is more about cutting down the costs of managing cash – even more than shrinkage – than anything else.

      And, yes, the company is trying to improve their profits. Shouldn’t they?? I’m glad that in this case they’re doing it in a way which minimally affects passengers.

  8. Oliver
    Oliver at |

    How does giving someone a credit card to swipe (especially in a scenario where you can typically see what they are doing with it) the ability to steal your identity? At the most, they can put unauthorized charges on your card, but that really should be it.

  9. KenInIL
    KenInIL at |

    It’s an easy way to prevent “shrinkage” by contract employees.

  10. Brian
    Brian at |

    @TheQueen – I hope United is doing this to increase their profits. They are a business, and making profits is what they’re supposed to do. They’re not a charity.

  11. chrisjur
    chrisjur at |

    One of the biggest misconceptions is that accepting credit cards in a retail establishment is expensive and accepting cash is essentially free, which is absolutely not true. There is a cost to handling cash, which includes the storing of cash, movement of cash and shrinkage due to loss. When compared against the blended ~2.5% credit card rates, the additional cost of taking only cards is not tremendously significant.