22 Responses

  1. jackal
    jackal at |

    Can you still force extra connections with multicity? I usually don’t bother using ua.com to find the cheapest fares and best routings; I get the itinerary all set on ITA and then force-feed it on ua.com via multicity. As long as that still works, I’m not too affected by this change.

    I did book several trips for next year last week and was able to book most travel on ua.com but did have to book a few options involving ZFV on Travelocity when I couldn’t get it to price out on ua.com…

  2. Levy Flight
    Levy Flight at |

    I noticed the lowest fare was not working perhaps a month ago. I have found lowest fares to be relatively high on routes from SFO to the middle east, but if I specify specific fare codes (say V) I get a better deal. For some reason the website is not finding the lowest price fare and is including high fare codes in the segments.

  3. Ed C
    Ed C at |

    Didn’t they say in the SMD4/UADo Q&A that they pulled the data from ITA? Maybe there is a bug?

  4. Cristian
    Cristian at |

    Let’s face it, the “New United” is a farce. As one of their “entitled” elites, I fly them only when no other option is available. Even then I find that Expedia gives me better options. So I use Ebates to Expedia to book my flights.

  5. jpgisbd
    jpgisbd at |

    Flying out of a regional airport means I, more often than not, will need two connections. Wonder if I will even get options on the United website now.

  6. Levy Flight
    Levy Flight at |

    Jpgisbd: my flight to AUH all they ofer is 2 connection options. Not all of them though, and not the ones on partner airlines until get to Europe. Perhaps was always so but would be nice to get the LH options through SEA or DEN.

  7. Julian
    Julian at |

    What I have found useful is search on kayak and then choose to buy from UA website. Kayak search would often display >1 connections even if UA.com search doesn’t.

  8. jackal
    jackal at |

    Hipmunk also supposedly allows searching using ITA route language and then deep-linking to the correct routing on UA.com, but I have not had luck getting Hipmunk to find the itineraries I’ve found on ITA. Maybe Hipmunk thinks the routings I want are too high on their “agony” scale that their system automatically hides them. 😉

  9. Jordan
    Jordan at |

    UA has been doing this since early this year on Hawaii-East Coast routes. Makes it difficult when the only connections available are through ORD, IAD, EWR or IAH for smaller stations.

  10. Cook
    Cook at |

    You sound surprised by the discovery. Why?

  11. Connor
    Connor at |

    It’s a change we think you’ll like — displaying higher fares with less RDMs and PQMs. Welcome to the new United

  12. DaveS
    DaveS at |

    It seems it would be illegal to promote these as “our lowest fares” when they provably are not. Looks like false advertising to me.

  13. Ryan E
    Ryan E at |

    @jpgisbd – I’m in the same boat. A few tests, it seems like it will display >1 connection only if it’s the sole means of getting to the destination. (So I guess they haven’t totally abandoned service to those of us in Podunk, USA.) But with other routes, it’s restricted as with Seth’s examples.

  14. United.com Restricting Connections in Online Bookings - Street Smart Traveler

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  15. Jim
    Jim at |

    I suspect I ran into this trying to get home for Christmas on the 25th, flying from a small airport (Idaho Falls) into another smallish airport (Eugene).

    The normal one-stop options (Delta through Salt Lake and United through Denver) were either not possible (because Delta had trimmed back flights from Idaho Falls from five to two for Christmas and had trimmed back flights into Eugene) or required me to leave at 5:30 a.m. to fly through Denver.

    The routing IDA – DEN – SFO – EUG was available, leaving at about 1:30 p.m. and arriving at about 8 p.m., but I had to force it through the multi-city option. When I searched for flights from IDA – EUG, it only showed one-stop options via DEN leaving at 5:30 a.m. The price for the three-segment flight, which I ultimately booked, was comparable.

    Interestingly, the IDA – DEN – SFO – EUG itinerary that I booked was shown as an option for Mileage Plus redemption.

    It was also interesting that Delta usually flies about five times, throughout the day, from IDA to SLC, but trimmed the schedule to two flights on Christmas Day, one of which was scheduled to leave just before noon, with the other scheduled to leave at around 1 p.m. That baffled me.

  16. jpgisbd
    jpgisbd at |

    @Jim. I am based in EUG and this is exactly what I am worried about. Looks like I am going to have to start my searches elsewhere and then plug into multi-city. What a pain.

  17. Kris Ziel
    Kris Ziel at |

    I recommend using ITA to search, it will return the cheapest flights, and then you can go plug it into United. It is disappointing that they did this, but for now Matrix or the like seem to be the best option to make sure you are getting the lowest fare.

  18. CP@YOW
    CP@YOW at |

    @jackal – Hipmunk lets you specify the exact flight numbers, so you don’t have to rely on their search results “optimization”. Search on ITA to find the flights you want, then just type in the flight numbers like this:
    XYZ :: UA123 UA456 UA789

  19. Joe Nevin
    Joe Nevin at |

    I’ve been watching a similar problem on flights from ASE (e.g. to ORD, GRR, etc) where UA is forcing CRJ metal on you (ASE to ORD direct or GRR to DEN direct) and burying 757 or 777 options thru DEN (which you now have to hunt down using segment searches). Can’t understand the logic behind these changes. Why would anyone prefer to fly in a cramped cigar tube CRJ-700 or 145 with no carry on luggage capacity and half-baked FC ??????? Jeff S – what’s up with this nonsense ????

  20. RakSiam
    RakSiam at |

    Sounds like a case for the FTC or DoT

  21. Kevin
    Kevin at |

    Just noticed the same thing; I knew there were more options than what united.com was showing so I checked Kayak and sure enough, there were many more options, and much cheeper options! And I agree about this being especially critical for those of us using regional airports. I’ve missed the old united.com ever since it went away. This year, some work changes made me loose my 1k status; maybe it’s time to try the dAArk side.

  22. United's best fare: Only if you ask VERY nicely | Wandering Aramean

    […] I was chasing down the story about the double connections being hidden on the UA site while showing on other OTAs a UA rep responsible for handling my complaint gave a response which essentially said it was OK to […]