14 Responses

  1. longtimeobserver
    longtimeobserver 7 August 2013 at 6:01 pm |

    Content is king. The king wants his ransom.

  2. Geoff
    Geoff 7 August 2013 at 6:07 pm |

    If AA will allow better access and ability to book/change etc. why not support and ask AW for payment to access the information? There’s no need to plant a conspiracy where none really exists

    1. Bgiagg
      Bgiagg 7 August 2013 at 8:54 pm |

      As Seth said in the articale, AA may have the right to deny free access and ask aw to pay. I would have been ok with that, had they been honest and asking for it from the beginning. Instead, in their letter to AW and announcements, they kept saying they did it for their customer because they care about the safety of our data. I remember it was really annoying reading those bs and a few bloggers like aadvantagegeek defending them.

  3. Grant
    Grant 7 August 2013 at 6:52 pm |

    I’m worried other airlines/programs will start wanting to charge Award Wallet, which may affect the cost Award Wallet charges its members. Slippery slope here.

  4. Robert F
    Robert F 7 August 2013 at 8:28 pm |

    The fourth authentication factor: who you are, what you have, what you know, and how much you’re willing to pay!

  5. Miles Momma
    Miles Momma 7 August 2013 at 9:34 pm |

    Thanks for sharing your dialogue with Award Wallet. Very interesting. I would not be surprise to see this continue with the other airlines wanting $$ and their service becoming a “paid service” for users. Although, I have to say as a Award Wallet user I’d probably pay for their service as I use it daily and have always been happy with it.

  6. aadvantagegeek
    aadvantagegeek 7 August 2013 at 11:54 pm |

    I have never understood why it was so controversial for AA (and the other airlines) to limit third party access to their customer data.

    In 2006 I worked on a project for my (then) employer where we housed an airline’s customer data on our servers (it wasn’t American).

    Before we could access the airline’s customer data we had a pass a security audit, agree to accept liability for any security breach of their data, and get insurance coverage to cover the cost of any security breach.

    The whole process was fairly typical; we had to do much the same for housing customer data for automotive clients, an insurance company, and a media organization.

    There was also an exchange of money for data access, but I’m not sure how any contractual agreement would have been enforceable if both parties didn’t receive something of value.

    It seems quite reasonable to me that AA would charge AwardWallet for accessing American’s customer data, I wouldn’t expect any airline to have to underwrite the cost and risk of some other company’s business model.

    That said, I think it’s great that American and AwardWallet were able to create a partnership that benefits both companies and their customers.

    1. HikerT
      HikerT 8 August 2013 at 1:10 am |

      aadvantagegeek, there’s a big difference between a third party accessing consumer data for purposes that a consumer doesn’t request vs. a third party accessing data by consumer request.

  7. DaninSTL
    DaninSTL 8 August 2013 at 4:57 am |

    Was there ever a doubt that this was about the money?

  8. A Win for Families: American AAdvantage Accounts Again Trackable via Award Wallet - Mommy Points

    […] accounts was security concerns, though some accepted that explanation with a skeptic eye at best. Seth from Wandering Aramean confirms what many suspected, that Award Wallet is now ponying up some cash for accessing the data.  That makes sense in some […]

  9. Mike Reed
    Mike Reed 8 August 2013 at 11:29 pm |

    One would be tempted to think that if they have an AAdvantage account, the data about them and their travels is theirs. It’s not. And even if it is, providing access to it isn’t free for American – there are servers, electricity, programming, etc. So it’s less about charging for the data and more about charging for access to the data – all the bits, bytes and hardware between the two companies. Routers, switches, firewalls, servers, security software, databases… and on and on and on. Even so, the data about the account still never really belongs to the account holder.

  10. PointsHoarder 32: Click our AmEx SPG link! | PointsHoarder

    […] all that was involved in this decision I know that’s not the case. It turns out that AwardWallet has “entered into a commercial relationship” with American. In other words, they’re buying access. Yeah, it isn’t a lot of money, but it is more […]

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