8 Responses

  1. DebbieT
    DebbieT at |

    Those of us with more flexible travel plans can often make a huge difference for those that don’t…. and I’m pleased you were able to help this family travel together. You are so right about being pleasant to gate agents as well as the desk agents – it makes a HUGE difference! I recall a winter storm where I was finally able to make the first leg (CVG – IAD) of my journey home – only to be slammed with bad weather in Washington, and forced to remain overnight. The airline desk agents were working furiously to get all pax rebooked – it was getting dicey though, most flights canceled. I offered to be flexible, as my travel wasn’t time-sensitive, and slid a tiny container of chocolate pearls across the desk, and my flight was canceled because of a mechanical, not wx…. hotel, food and any necessities I may need suddenly appeared. Karma.

  2. LarryInNYC
    LarryInNYC at |

    Probably exposing my own ignorance here, but how could the flight simultaneously be oversold and accepting standby passengers?

  3. Al
    Al at |

    Did you explore getting to NYC via Toronto? Hard to believe you couldn’t have made it home last night with the frequency of flights within that triangle.

  4. WB
    WB at |

    I completely agree with #1 (well all three). I had a connection to the Caribbean get screwed up. The agents said they’d put me on the next flight, which was the next day. With hundreds of stranded passengers, I understand if they don’t have 15-20 minutes per passenger to ruminate about unusual/creative routings to get people where they need to go. But I did (while waiting in line) and was able to route through SJU using 2 different airlines and DL was more than happy to accommodate me. Being proactive really helps. As does being nice, of course.

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