EgyptAir catches plenty of flak from some travelers for its product. Business class is still a 2-3-2, angle-flat seat on the 777s and the airline does not serve alcohol on board. For those who aspire to private suites, champagne wishes and caviar dreams this is most definitely not the carrier to fly. But finding award space (or cheap revenue flights) is relatively easy and the schedule worked for our trip, including a long layover in Cairo to see the pyramids. Why not give it a try? And, I have to say, going it with only medium expectations I found myself pleasantly surprised at the product delivered.
In JFK EgyptAir uses the Swiss lounge at T4. This is a very nice facility, offering free pour booze and hot food options in addition to snacks in the business class side of the lounge. We had a couple glasses of bubbly and a light (half)dinner just in case the food on board was no good. But it is a relatively early departure so we didn’t dally much. Off to the gate and on to the plane for an on-time departure to Cairo.
Yes, it is 2-3-2 on board. But the seats are sufficiently wide and long for me. We had the outside pair on the first flight and two of the middle three on the second flight. Traveling as a couple that was really not a problem for us at all. And, in what turned out to be a most wonderful surprise, the food out of JFK was actually really good (by airline standards). I’m not a huge fan of the everything on one tray approach to service and this was mostly that, though not entirely. We got a tray with fruit and cheese for dessert but also the appetizer (smoked salmon and grilled shrimp) to start. Later the appetizer plate was swapped for the main course (I had the sea bass). And then everything was swapped for cakes if that was your dessert desire. It is a bit strange from a dining perspective but I’m sure more efficient from a catering packing perspective.
We skipped breakfast in to Cairo, waking up just in time to snap a photo of the pyramids out the window on final approach.
For the second flight the midnight departure meant going straight to bed on board after dinner in town. We woke up for the breakfast – served at 1pm local time in Bangkok – as we were descending but I mostly wish we hadn’t. To say that it is a downgrade from the ex-JFK catering is an understatement. And I really dislike the habit of airlines serving meals based on the time at origin rather than destination at the end of a long-haul flight. Similar to the first flight we mostly slept and I found the bed very comfortable. I know it is not full flat but it worked for me.
I also have to say that I’m impressed with just how much of the cabin is branded with the EgyptAir logo. Blankets and napkins I get. The seatbelt buckle is less common but a few other airlines do that, too. This is definitely the first time I’ve seen the cover to the IFE box branded, though, and I have to say I liked it.
And, while overall I was pleased with the service and product having set expectations appropriately, I will say that there were a couple small things which did not go to plan on the flights, things which should not have been that way. The company has stickers in the amenity kits, for example, which you can put on your seat to tell the flight attendants if you want to be awakened for meals. I love this, at least the concept of it. Alas, execution was a disaster, with the flight attendants mostly ignoring them and waking up some very, very surprised passengers along the way. Oopsie.
Definitely not the best business class product I’ve flown long-haul but also probably not the worst. And given the price point or award availability not necessarily a bad option to have in your pocket.
Never miss another post: Sign up for email alerts and get only the content you want direct to your inbox.