A couple weeks ago British Airways published what appeared to be a great sale fare for flights from the USA to India. I want to go back to visit India, as does my wife. So I bought a couple tickets and we started planning. Just about 72 hours later, however, BA decided that they actually didn’t want to sell the seats at that fare. Three days after I bought our tickets, the airline cancelled them. Sure, I got a nice email claiming that the sale was a mistake. But that was it. Eventually a relatively worthless $300 coupon also showed up but, well, it is relatively useless.
I tried to talk to them about the situation but they really don’t like taking phone calls. I actually managed to defeat their auto attendant system and got to a human. Their customer service rep told me that if I didn’t like the decision I should “fly another airline” or speak to their legal department. But there was no phone number available to contact said group. Well a bit more ingenuity and a week of trying yielded some results. I got a phone number for the legal departments and played phone tag (mostly me tagging them for a while) with the crew there. Eventually I managed to speak with someone in their legal department. Jim wasn’t particularly interested in having a conversation, however, essentially telling me that I’d get nothing and I’d like it.
And that brings me to my $20 worth of fun. It is amazing what $20 will get you at the Clerk of the Court’s office. In my case, it is a trial date in Small Claims Court for Manhattan. Just fill out one short form and hand the clerk $20 and you get a trial date. Mine is December 3, 2009. I’m very much looking forward to it!
And I didn’t even have to take the $20 from Mother’s wallet (very obscure movie reference – UA or CO drink chit in the mail to the first to get it right).
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