JetBlue customer service: As smart as a rhinoceros
Apparently being as smart as a rhino is a good thing in the customer service…
A 20 hour trip, condensed into 2 minutes
Lots of folks have dinner in Portland, Oregon on any given night. Or course, most…
United speaks out!
A last minute change to the schedule of an event is rarely a good thing;…
A quick social media report from the Freddies
Last night’s Freddies Awards ceremony was, as always, a lot of fun as an event.…
Tiers within tiers from the loyalty programs
I’m sitting in on the Airline Information Spring FFP event today and absorbing a tremendous…
Lufthansa takes delivery of the first passenger 747-8i
Lufthansa has officially taken delivery of the first Boeing 747-8i passenger aircraft today, marking another…
Star Alliance award search and free alerts!
It was a couple weeks ago, sitting at a restaurant with The Points Guy in…
JetBlue looks to expand redemption options for TrueBlue
One of the biggest limitations of JetBlue‘s TrueBlue program has been the inability to redeem…
Points become fungible between Southwest and AirTran
As the integration between Southwest and AirTran progresses the company is working to integrate their…
Taking the new United “blankets” for a test ride
It was on a United Airlines 767-200 somewhere near Memphis that I awoke with a…
