JetBlue customer service: As smart as a rhinoceros
Apparently being as smart as a rhino is a good thing in the customer service world. At least this story posted on FastCompany would have...
Month: April 2012
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A 20 hour trip, condensed into 2 minutes
Lots of folks have dinner in Portland, Oregon on any given night. Or course, most of them actually live in Portland and aren’t visiting from...
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United speaks out!
A last minute change to the schedule of an event is rarely a good thing; swapping out speakers and shuffling slots is a pain for...
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A quick social media report from the Freddies
Last night’s Freddies Awards ceremony was, as always, a lot of fun as an event. I’m not quite as focused on who won which awards...
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Tiers within tiers from the loyalty programs
I’m sitting in on the Airline Information Spring FFP event today and absorbing a tremendous amount of information from both the programs themselves and the...
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Lufthansa takes delivery of the first passenger 747-8i
Lufthansa has officially taken delivery of the first Boeing 747-8i passenger aircraft today, marking another milestone in the aviation industry. The plane will remain in...
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Star Alliance award search and free alerts!
It was a couple weeks ago, sitting at a restaurant with The Points Guy in Singapore and chatting about my travel tools that I said...
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JetBlue looks to expand redemption options for TrueBlue
One of the biggest limitations of JetBlue‘s TrueBlue program has been the inability to redeem points for anything other than JetBlue flights. Not that their...
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Points become fungible between Southwest and AirTran
As the integration between Southwest and AirTran progresses the company is working to integrate their loyalty programs. Today’s milestone in that effort was the announcement...
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Taking the new United “blankets” for a test ride
It was on a United Airlines 767-200 somewhere near Memphis that I awoke with a chill running down my spine. The chill was two-fold. First,...
