26 Responses

  1. Steven
    Steven at |

    I am not happy. I never called about what I saw on the fare class availability, but I did really appreciate having it there as a means for guessing at my upgrade odds, and making decisions as to which flights to purchase or use RPUs on.

  2. Matthew
    Matthew at |

    Will this mean the end to EF displaying the space as well?

  3. Explore
    Explore at |

    I have the same question as Matthew.

  4. Gene
    Gene at |

    This sucks, but since you can (presumably) still search for awards and upgrades at United.com, it’s not the end of the world.

  5. mike
    mike at |

    you think KVS as well? not seeing R space would be a terrible thing for all UA elites….

  6. al613
    al613 at |

    Its bad for same day confirmed, because the site often was not able to offer you routing available, but you could constract it yourself and then call. This way LGA-CLE-ORD could turn into LGA-IAH-ORD with the help of ICC 🙂

  7. palefire
    palefire at |

    Taking away the ability to see R/RN space is presumably a lot easier than fixing the upgrade system.

  8. Tom
    Tom at |

    So another example of how United’s technology infrastructure is a trainwreck. So do they fix it? Of course not, they pull it. This is beyond frustrating and it’s getting very old.

  9. Kris Ziel
    Kris Ziel at |

    It seems pretty simple to me, make it an opt-in option like the old United site and have a little disclaimer that says displayed inventory is only valid on that routing. Problem solved.

  10. Michael R.
    Michael R. at |

    The merger is a failure. Except this time I mean it 🙁

  11. Alex L
    Alex L at |

    I frequently used the fare inventories in order to see which flights I could SDC before the 24 hour window. Maybe I should just call United every hour asking for the fare inventory.

  12. Joe Nevin
    Joe Nevin at |

    Dumb decision from a customer perspective

  13. MilesFromBlighty
    MilesFromBlighty at |

    If you don’t live in the US you cannot search for upgrades on the UA site.

  14. KL
    KL at |

    But I thought everything CO dba UA did was great and that Smisek was wonderful!

  15. Carl
    Carl at |

    I am hugely disappointed in this change. Expertflyer has already posted they are impacted too

    It was very important to me to be able to see R inventory before purchasing flights.

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    […] pair of United MileagePlus contests United may be screwing over some customers by taking away the detailed inventory data from their website, but that hasn’t stopped them from offering up miles in a couple contests this week. United […]

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    […] Aramean says the reason the information was pulled is because of “discrepancies in displayed data” […]

  18. MechTeach
    MechTeach at |

    I just checked for flights on the UA site and saw that the full fare class viewing was gone. No problem, I thought, I’ll just pop over to Seth’s site – I’m sure he has already found the magic bullet that will fix this. Uh oh…now this is a dark day!

  19. Charles
    Charles at |

    FKM … “More changes you’ll like”

    Seriously, what does this accomplish but MORE calls to find inventory….

  20. warreng24
    warreng24 at |

    The ExpertFlyer.com master thread on FlyerTalk, see post 754. EF says that Award and Upgrade inventory will be removed from EF. However, EF will continue to display the revenue fare buckets.

    The KVS Availability Tool thread is a bit more cryptic. See post 5098. KVS says that UA Upgrade Availability display changes from numeric to [+/-] format. I guess this means that KVS will be the only tool left that will let us know if there’s upgrade/reward avaibility?

    I’ve never used either tool, but I guess I’ll try out KVS.

  21. Easing the United upgrade search a wee bit - The Wandering Aramean

    […] to the rather customer-unfriendly move this weekend by United Airlines it is rather more difficult to identify flights with upgrade inventory […]

  22. palefire
    palefire at |

    The decision to jump to AA for the time being is looking better and better. Ultimately I’d rather be with UA and *A, but until the United IT and customer service stop being a disaster, and until the fleet is up-to-date (read: has in-flight Wifi), I’m pretty comfortable with having made that choice.

  23. Sometimes the lowest fare really isn’t, but why? - The Wandering Aramean

    […] to have no basis in reason. Makes being an airline customer all that much more challenging. And since United pulled inventory data from their website this weekend it also means that double-checking a fare like this is even harder. After all, how would I know […]

  24. And now United’s "Expert Mode" is coming back - The Wandering Aramean

    […] the plus side, it seems that United Airlines is being true to their word that a replacement for the recently departed "Expert Mode" functionality will be forthcoming. The company indicated today that they expect to offer the now missing […]

  25. United cuts off points aggregation sites - The Wandering Aramean

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