7 Responses

  1. Noah K
    Noah K at |

    I understand they have a legitimate point, but as you say, what other industry refuses to allow me to give a ticket to a friend, return, refund, raincheck or exchange? It’s a vicious cycle…

  2. Matt B
    Matt B at |

    Airlines are the one industry that I don’t sympathize with. If I was to walk into a grocery store or even see something on a website such as Amazon where the published price seemed too good to be true, I might try to buy it, but I wouldn’t be surprised or upset if they refused to honor the price. Part of that has to do with the fact that most stores have fairly liberal return policies. Because these stores treat me fairly, I am sympathetic to mistakes they might make and am willing to give them the benefit of the doubt.

    Airlines, on the other hand, bring it on themselves through their revenue management practices. It’s the only industry I can think of where the price of a commodity can change dramatically from day to day, even hour to hour, with no advance notice and limited predictability. And they have limited customer’s ability to return the product or to match subsequent price drops (to 24 hours typically). In my mind, they have created the monster through their own practices and expect sympathy in return. No way, no thanks.

  3. Carl
    Carl at |

    yep, if i make a mistake of any kind, it is on me. So that is why i have no sympathy for the carriers on mistake fares and think DOT got it right in enforcing them.

  4. maximizer
    maximizer at |

    Off-topic (there seems to be no way to leave feedback on your travel tools site): Is there any way to see/change my email address in travel tools profile? I want to set up some alerts, but not sure which email address they will go to, as I signed up a while back… Thanks!