14 Responses

  1. Keith Murray
    Keith Murray at |

    I completed it yesterday on the mobile website – not app –and have been able to get in just fine since then on the website, the mobile website, and the app. So it must’ve worked for me. What I worry about is when you call the service desk they ask for your PIN, and I remember reading sometime ago that if you had a password rather than a PIN, the agents couldn’t get in to help you. I’m not going to invent some reason to call for help and see if that happens, but next time I need agent help, I hope the password works for them and they don’t need a PIN which I know longer have.

    As for the questions, yes, frustrating. When I was little I wanted to be an architect when I grew up, but the closest available alternative on their mandatory drop-down list was archaeologist!

  2. mason
    mason at |

    note the questions and answers you gave in your password manager for easy retrieval in the future. problem solved.

  3. Matt
    Matt at |

    Please keep us posted if you hear about a fix. Traveling United next week and don’t want to get locked out.

  4. Chris
    Chris at |

    Answered the questions earlier today. Now I am locked out.

  5. DaveS
    DaveS at |

    I dislike those questions. They should be facts that don’t change, not opinions that will shift. And with forced choices, I’m even less likely to recall what I put, since it’s probably not my real choice. The idea shouldn’t make it to be the equivalent of an extra password that you need to note, track and keep accessible to you, but to be a fact that you know from memory but someone who is not you won’t know.

  6. mbh
    mbh at |

    Totally agree with Dave. I am sick to dear of all the “favorite” questions everywhere. Recently, I had to choose 3 questions for an account and all but TWO were “favorites!” My favorites change daily, and I have no clue what they were as a child. Is that really so uncommon? Are most people so inflexible that their favorites are constant over years? Maybe that refusal to change is what’s wrong with our country (or half of it, anyway ). Whew, I feel much better. Thanks for letting me get that off my chest. Yours is my favorite blog. ; )

  7. Karen
    Karen at |

    Any updates on this? I have put off changing my login, but I know changing is coming.

  8. Michael D
    Michael D at |

    Yes. Is it safe to go in the water now?

  9. Rachel
    Rachel at |

    This is not a serious blog about travel. Author is a travel agent just trying to make a few dollars on click ads and credit card references. I guess as are most of them.

  10. Quick update on United's Account Security Changes - Wandering Aramean

    […] started making changes to the account security parameters for MileagePlus members. At the time I suggested avoiding the changes as long as possible given some quirks in the way the system was rolli…. I’m still not a fan of the way it is being deployed or the choices united made in setting up […]