4 Responses

  1. Ben
    Ben at |

    “We can’t control their experience on another airline,” Mainz said. “It’s a philosophical approach to the customer experience.”

    I thought it was a quote taken out of context from the article, but nope. I wish USA Today would have questioned that with a “You’d rather control their experience by cancelling a vacation at the last minute? Is that an improvement to you?”

  2. Glen Towler
    Glen Towler at |

    I guess Spirit will soon start to run out of places to store the tubes they are building like Boeing will run out of places to park completed max aircraft.


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