DLD 272: Customer service is hard
Travel in India is hard. And when it goes sideways it can go really sideways.…
An electrified experience: PaxEx Update – 13 Dec 2019
Electric aircraft are really real and the Embraer E2 family is complete. Plus a ton…
Qantas selects A350-1000 for Project Sunrise
A slightlyy modified version of the Airbus A350-1000(ULR) is the aircraft of choice for Qantas…
DLD 270: Thanksgiving travel is crazy. Literally.
Flying on Thanksgiving Weekend can be a crazy experience. But this year it seems someone…
DLD 250: Real problems, real penalties
Big fines for airlines, big meal service changes and big new aircraft plans highlight this…
DLD 239: Charts? We don’t need no stinkin’ charts!
As award charts disappear is loyalty following them out the door? Plus a new A350…
British Airways picks 777X as 747 replacement
The Boeing 777X folding wingtip will see plenty of action in one of the world's…
DLD 181: Akbar’s busy week
Rebranding an airline is a lot of work. So is throwing a ridiculous party for…
DLD 178: The Dots & Lines Memorial Episode
Naming a stadium costs big bucks. And when the name is poorly phrased that can…
