DLD 272: Customer service is hard
Travel in India is hard. And when it goes sideways it can go really sideways.…
Norwegian declares itself "fully funded through 2020 and beyond"
Norwegian's financials, or potential lack of such, have raised eyebrows in the aviation world for…
Aeroplan seeks a hybrid loyalty solution with program relaunch
Aeroplan is coming home and Air Canada has a LOT of big ideas on what…
American brings priority handling, NDC booking to corporate customers
How can an airline boost its corporate travel share? American Airlines trotted out a set…
JetBlue eyes a more mature TrueBlue loyalty program
The co-brand revenue is great and JetBlue intends to continue expanding that stream. But the…
DLD 249: It’s a Small World
Longer range, more bugs, co-brand battles and a melted plane lead this week's episode, with…
Introducing AmEx Offers Reminders
The American Express Offers & Benefits program is a great way to save money or…
DLD 235: MAX sadness and confusion
Lots of 737 shop talk in this episode, recorded on Sunday evening after the ET302…
Now more exclusive: Delta pares back SkyClub access
The balance between crowded airport lounges and the incremental revenue realized from selling access reached…
Sun Country cuts premium seats, loyalty in quest for higher revenue
Sun Country's pivot to a ULCC continues unabated. More than a year after the carrier…
