DLD 243: Smisek FTW!
Who is a strong airline leader these days? What are the qualities that it takes?…
Delta aims to extend loyalty with "Reclaim my Status" program
Keeping a customer engaged with a loyalty program after a major life event can be…
DLD 235: MAX sadness and confusion
Lots of 737 shop talk in this episode, recorded on Sunday evening after the ET302…
A week of Bonvoy: the new Marriott loyalty experience in Central Europe
It was mostly an accident. After all, I rarely spend eight days in a month…
DLD 218: Smoothing connections
A smooth connection in Seattle was unexpected. Smoothing connections in Africa might be useful. And…
DLD 214: A new Number 1 and new numbers for 1K
United has new elite rules, Marriott still struggles, new A380 engines are stalled and Primera is…
Finnair ends free trial, rolls out wifi charges
All good things must end some day. For most Finnair passengers that means no more…
United shuffles boarding groups
Should we really expect much to change with United's latest take on aircraft boarding order?…
United bringing “Preferred” seating to economy class in Q4 2018
United Airlines passengers will soon have the option to pay more for assigned seats on…
DLD 204: Low-balling the buyout offer
It is an interesting time to be a 3rd party loyalty program operator. Air Canada…
