DLD 243: Smisek FTW!
Who is a strong airline leader these days? What are the qualities that it takes?…
Delta aims to extend loyalty with "Reclaim my Status" program
Keeping a customer engaged with a loyalty program after a major life event can be…
Getting to Delta’s "best" SkyMiles price
How much is a business class award ticket from Boston to Singapore booked with Delta…
Jet Airways halts operations, continues to seek funding
Maybe it is temporary, as the airline claims. More likely it is a permanent situation.…
Sun Country cuts premium seats, loyalty in quest for higher revenue
Sun Country's pivot to a ULCC continues unabated. More than a year after the carrier…
DLD 216: A bet against JFK
Is American's new LAX terminal a bet against JFK? Why is Hertz joining SkyTeam? And…
Swoop: A marketing machine that happens to fly planes
Canadian upstart Swoop, the ULCC arm of WestJet, aims to succeed as an airline mostly…
United shuffles boarding groups
Should we really expect much to change with United's latest take on aircraft boarding order?…
Aimia set to sell Aeroplan back to Air Canada, banks
In the end the difference was a couple hundred million or so. That's the sweetener…
Parker shoots down AAdvantage spin-off idea. Again.
The push for US airlines to better monetize their loyalty programs continues to grow. But…
