A week of Bonvoy: the new Marriott loyalty experience in Central Europe
It was mostly an accident. After all, I rarely spend eight days in a month staying at any one brand or chain of hotels. But...
hotel
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Swoop: A marketing machine that happens to fly planes
Canadian upstart Swoop, the ULCC arm of WestJet, aims to succeed as an airline mostly by not really acting like an airline. Sure, there are...
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Alaska Airlines launches hotel booking portal
Extending an airline loyalty program into hotel earn & burn is a common evolutionary step. Today's play by Alaska Airlines follows the plan pretty well,...
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Marriott fires the wrong guy in China/Tibet SNAFU
Customer service reps do stupid things on Twitter all the time. Rarely does it seem to rise to the level of getting fired. Roy Jones,...
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Yotel’s new not-really-a-Loyalty Program
Getting creative to launch a new loyalty program is no easy task. Just focusing on points is passé and doesn't work so well. So what's...
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Checking in: Delano Las Vegas – Never again!
After three nights at the Delano Las Vegas I know that I have no reason to return. Something about wanting to actually sleep in a...
