DLD 235: MAX sadness and confusion
Lots of 737 shop talk in this episode, recorded on Sunday evening after the ET302…
A week of Bonvoy: the new Marriott loyalty experience in Central Europe
It was mostly an accident. After all, I rarely spend eight days in a month…
Swoop: A marketing machine that happens to fly planes
Canadian upstart Swoop, the ULCC arm of WestJet, aims to succeed as an airline mostly…
More AirBnB lawsuits, settlements, and residential unrest
AirBnB will say it is not to blame. It is just a booking mechanism, after…
Marriott fires the wrong guy in China/Tibet SNAFU
Customer service reps do stupid things on Twitter all the time. Rarely does it seem…
A loyalty scam sold to the uninformed
Cheap access to hotel upgrades and lounges? If it sounds too good to be true…
Checking in: The Sofia Hotel Balkan, a Luxury Collection Hotel
Looking for a spot of luxury for your sleep in Sofia, Bulgaria? If you're willing…
DLD 179: When we couldn’t figure out where to go
Every now and then you'll find us together somewhere around the world. This trip ended…
IHG kills the best BRG in the industry
No more free nights in the IHG BRG world. The company quietly gutted the program…
AirBnB costs a NYC landlord $1.2 million
Making a little side money renting out an apartment short-term may seem like a good…
