Mosaics Matter More: JetBlue trials improved IROPs handling
Bad delay this summer? For JetBlue's Mosaic frequent flyer members that could earn a meal voucher to help ride out the wait.
IROPs
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DLD 226: Stuck in IROPS hell
No one likes when flights are delayed or canceled. But why is dealing with it such a pain in the ass?
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DLD 206: London Calling, with some IROPs chaos along the way
Daytime flights from the east coast of North America to London can be great. But starting on the west coast can make them a mess....
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Cancel or delay: The JFK blizzard recovery debacle
We're now 48 hours after the blizzard shut down JFK airport in New York City and signs of operational recovery are slim. Bad news for...