A week of Bonvoy: the new Marriott loyalty experience in Central Europe
It was mostly an accident. After all, I rarely spend eight days in a month…
DLD 228: Sassy stories from Croatia
Mid-January means a trip to Europe for the crew, with creative flight routings and adventures…
DLD 214: A new Number 1 and new numbers for 1K
United has new elite rules, Marriott still struggles, new A380 engines are stalled and Primera is…
DLD 204: Low-balling the buyout offer
It is an interesting time to be a 3rd party loyalty program operator. Air Canada…
DLD 190: Get your engine running, head out on the skyway
Aircraft engines are causing more than their share of issues these days. Failures on the…
DLD 183: A Tibet Temper Tantrum
Clicking the like button costs one Marriott employee his job. American is crying foul in…
Marriott fires the wrong guy in China/Tibet SNAFU
Customer service reps do stupid things on Twitter all the time. Rarely does it seem…
DLD 170: It isn’t a computer "glitch"
Computers are creating challenges for airlines and hotels these days. But it still isn't a…
Reducing the emphasis on points in the new Marriott Rewards program
The new Marriott Rewards program will focus more on experiences and less on points based…
Pushing the AirBnB Sharing Economy Limits in Dubai
Would you share a hotel room with a stranger to save 75% of the room…
