Suing away resort fees: DC goes after Marriott
Washington, DC hopes to finally kill off hotel resort fees the old fashioned way: a…
Hackity hack, pay that back
Travel companies (along with nearly everyone else) have spent the past several years talking up…
A week of Bonvoy: the new Marriott loyalty experience in Central Europe
It was mostly an accident. After all, I rarely spend eight days in a month…
DLD 228: Sassy stories from Croatia
Mid-January means a trip to Europe for the crew, with creative flight routings and adventures…
DLD 214: A new Number 1 and new numbers for 1K
United has new elite rules, Marriott still struggles, new A380 engines are stalled and Primera is…
DLD 204: Low-balling the buyout offer
It is an interesting time to be a 3rd party loyalty program operator. Air Canada…
DLD 190: Get your engine running, head out on the skyway
Aircraft engines are causing more than their share of issues these days. Failures on the…
DLD 183: A Tibet Temper Tantrum
Clicking the like button costs one Marriott employee his job. American is crying foul in…
Marriott fires the wrong guy in China/Tibet SNAFU
Customer service reps do stupid things on Twitter all the time. Rarely does it seem…
DLD 170: It isn’t a computer "glitch"
Computers are creating challenges for airlines and hotels these days. But it still isn't a…
