DLD 190: Get your engine running, head out on the skyway
Aircraft engines are causing more than their share of issues these days. Failures on the…
DLD 183: A Tibet Temper Tantrum
Clicking the like button costs one Marriott employee his job. American is crying foul in…
Marriott fires the wrong guy in China/Tibet SNAFU
Customer service reps do stupid things on Twitter all the time. Rarely does it seem…
DLD 170: It isn’t a computer "glitch"
Computers are creating challenges for airlines and hotels these days. But it still isn't a…
Reducing the emphasis on points in the new Marriott Rewards program
The new Marriott Rewards program will focus more on experiences and less on points based…
Pushing the AirBnB Sharing Economy Limits in Dubai
Would you share a hotel room with a stranger to save 75% of the room…
As the Starwood Turns. . .
Will it be Anbang or Marriott that ultimately wins the battle for Starwood? And which…
Marriot, Starwood and the Power of Distribution
Marriott and Starwood are merging to become the world's largest hotel brand. But for most…
Hotel Point Value Distributions
How well does your favorite hotel program stack up to the competition when it comes…
FCC blocks Marriott’s wifi blocking plan
Marriott's petition to be allowed to block personal wifi hotspots has at least one opponent…
