DLD 296: Vigilantes on the loose
What happens when people take to Twitter seeking justice and then transition that into real-life doxxing? And what about when it is a case of...
Marriott
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DLD 286: Back to the Future!
What will the future of airline route networks look like? We dig deep into the past with special guest Ned Russell as we look to...
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Suing away resort fees: DC goes after Marriott
Washington, DC hopes to finally kill off hotel resort fees the old fashioned way: a lawsuit. Can it beat Marriott and reclaim restitution for tens...
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Hackity hack, pay that back
Travel companies (along with nearly everyone else) have spent the past several years talking up how important and valuable the data they collect about passengers...
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A week of Bonvoy: the new Marriott loyalty experience in Central Europe
It was mostly an accident. After all, I rarely spend eight days in a month staying at any one brand or chain of hotels. But...
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DLD 228: Sassy stories from Croatia
Mid-January means a trip to Europe for the crew, with creative flight routings and adventures along the way. This year the trip brings us to...
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DLD 214: A new Number 1 and new numbers for 1K
United has new elite rules, Marriott still struggles, new A380 engines are stalled and Primera is dead. Rough week, huh?
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DLD 204: Low-balling the buyout offer
It is an interesting time to be a 3rd party loyalty program operator. Air Canada is now trying to buy back Aeroplan and Aeromexico made...
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DLD 190: Get your engine running, head out on the skyway
Aircraft engines are causing more than their share of issues these days. Failures on the ground and in the air are raising lots of questions....
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Marriott fires the wrong guy in China/Tibet SNAFU
Customer service reps do stupid things on Twitter all the time. Rarely does it seem to rise to the level of getting fired. Roy Jones,...