DLD 298: Mixed awards, mixed messages
When an airline says it is concerned about passenger safety and then increases the number of seats sold that can be hard to reconcile. But...
refunds
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Air Canada fights back on refund demands, disputes DOT authority
Facing dozens of customer complaints to the US Department of Transportation, Air Canada is fighting back. While the carrier has only filed one response publicly...
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Jilted travelers get aggressive in seeking airline refund enforcement from the DOT
Do the rules even matter when there is no enforcement action? For many travelers the answer appears to be a resounding "no" as they seek...
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DLD 294: It’s Electric!
Whether taxiing to the runway or taking off for the skies, electric power is a growing part of the flying experience. Which is pretty damn...
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DLD 291: The Cheese Soup test
We're deep in the throes of learning what requirements will exist for passengers to prove they're healthy and resume travel. This week's episode has a...
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Cancelled flights, vouchers and the airline cash flow crunch
Tens of thousands of cancelled flights. Millions of impacted travelers. Billions of dollars in limbo. And airlines are doing everything they can – including ignoring...
