DOT proposes major change to airline refund rules
The US Department of Transportation is proposing significant changes to how and when passengers are due refunds for canceled or changed travel plans. Under a...
refunds
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Air Canada escapes nearly unscathed in DOT settlement
Air Canada and the US Department of Transportation agreed to a $4.5 million fine related to the airline's failure to provide timely refunds to passengers...
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Does an airline owe refunds for broken in-flight wifi?
Does an airline owe passengers a refund if their in-flight wifi doesn't deliver? Currently that answer is murky. And at least one connectivity provider objects...
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Air Canada fights back, disputes $25 million DOT fine
A year ago, as passengers started pressing Air Canada for refunds against cancelled flights, the airline fought back. Now, in the wake of a proposed...
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US DOT seeks major penalty for Air Canada’s no refund policy
It took more than a year, but the US Department of Transportation is ready to pursue regulatory actions against Air Canada. Citing a lack of...
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Air Canada refunds (finally) coming with government bail-out
After more than a year of waiting, tens of thousands of Air Canada customers are poised to finally receive COVID-related refunds. The carrier agreed to...
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Canada plans aviation bailout, so long as passengers get refunds
Canada is on the cusp of pushing serious funds into its aviation industry, a move necessary to keep the planes moving as COVID-19 continues to...
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DLD 303: It’s Just Zoom
Schedules slashed, Inflight magazines fly home and hundreds of millions in refunds. Plus, we nerd out with special guest Pizza in Motion about RV life.
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DLD 298: Mixed awards, mixed messages
When an airline says it is concerned about passenger safety and then increases the number of seats sold that can be hard to reconcile. But...
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Air Canada fights back on refund demands, disputes DOT authority
Facing dozens of customer complaints to the US Department of Transportation, Air Canada is fighting back. While the carrier has only filed one response publicly...