DLD 242: Cutting profits, cutting losses
Cutting money-losing programs makes sense in many cases; airlines around the world have trimmed first…
Getting to Delta’s "best" SkyMiles price
How much is a business class award ticket from Boston to Singapore booked with Delta…
DLD 239: Charts? We don’t need no stinkin’ charts!
As award charts disappear is loyalty following them out the door? Plus a new A350…
DLD 216: A bet against JFK
Is American's new LAX terminal a bet against JFK? Why is Hertz joining SkyTeam? And…
Too many award seats? Alaska Airlines says whoopsie!
Does a merger integration still count as wildly successful if it hurts revenues to the…
Loyalty program changes: AsiaMiles gets the messaging right
Change happens. Getting the messaging about those changes right is a rare win for loyalty…
A tease for the future of FlyingBlue rewards, and it is awful
Every now and then a ridiculously bad priced award redemption pops up that makes me…
DLD 190: Get your engine running, head out on the skyway
Aircraft engines are causing more than their share of issues these days. Failures on the…
Alaska Airlines 72-hour rule puts a hurt on MileagePlan
Looking for a last-minute Alaska Airlines MileagePlan award trip to Asia? That's not likely to…
DLD 174: New year, new rules, new programs
Welcome to 2018, where hotel loyalty programs are updating their rules and one is starting…
