Pulling the rip cord: We’re bailing early on India
We're not supposed to be in Mumbai right now. We're not even supposed to be…
Aeroplan seeks a hybrid loyalty solution with program relaunch
Aeroplan is coming home and Air Canada has a LOT of big ideas on what…
Hotels.com adds a booking fee for reward nights
Sure, it is only $5. And it is a relatively easy fee to avoid. I…
Lufthansa fined for illegal award ticket taxation
Lufthansa owes the US government $25,000. The penalty is being assessed after the carrier accidentally…
DLD 242: Cutting profits, cutting losses
Cutting money-losing programs makes sense in many cases; airlines around the world have trimmed first…
Getting to Delta’s "best" SkyMiles price
How much is a business class award ticket from Boston to Singapore booked with Delta…
DLD 239: Charts? We don’t need no stinkin’ charts!
As award charts disappear is loyalty following them out the door? Plus a new A350…
DLD 216: A bet against JFK
Is American's new LAX terminal a bet against JFK? Why is Hertz joining SkyTeam? And…
Too many award seats? Alaska Airlines says whoopsie!
Does a merger integration still count as wildly successful if it hurts revenues to the…
Loyalty program changes: AsiaMiles gets the messaging right
Change happens. Getting the messaging about those changes right is a rare win for loyalty…
