Shifting the spread on loyalty earn and burn
We know that overall passenger numbers are, for very good reason, down massively. But airlines have relied on their loyalty programs to provide a significant,...
SkyMiles
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Delta Air Lines makes most domestic SkyMiles awards fully flexible
As the US carriers continue to tweak their new "no change fees" policies Delta Air Lines made a major move for its SkyMiles members. Effective...
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DLD 286: Back to the Future!
What will the future of airline route networks look like? We dig deep into the past with special guest Ned Russell as we look to...
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Delta, United extend elite status by a year, adjust other benefits
Frequent flyers at two of the world's largest airlines received a reprieve over the weekend. Delta Air Lines and United Airlines announced major changes to...
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SkyMiles earn rates for LATAM flights now available
Looking to earn Delta SkyMiles on a LATAM-operated flight? The two carriers announced at the end of February that earning reciprocity would launch on 1...
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DLD 265: A luxury CRJ200 experience
Is there such a thing as a nice CRJ200 ride? And why might a new world's longest flight be a bad idea?? Plus another top...
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Delta seeks subscription success with SkyMiles Select
Is it a new, lower elite tier that passengers can just buy outright? Or a threat to the co-branded credit card cash cow that drives...
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Delta’s upgrade with points continues to grow
Delta Air Lines is selling more upgrades than ever, which is both good news and bad news for the SkyMiles loyalty program. But probably more...
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DLD 242: Cutting profits, cutting losses
Cutting money-losing programs makes sense in many cases; airlines around the world have trimmed first class cabins from their fleet, for example, to control those...
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Delta aims to extend loyalty with "Reclaim my Status" program
Keeping a customer engaged with a loyalty program after a major life event can be challenging. Delta SkyMiles joins the ranks of airlines with a...
