
Shifting the spread on loyalty earn and burn
We know that overall passenger numbers are, for very good reason, down massively. But airlines have relied on their loyalty programs to provide a significant,...
We know that overall passenger numbers are, for very good reason, down massively. But airlines have relied on their loyalty programs to provide a significant,...
As the US carriers continue to tweak their new "no change fees" policies Delta Air Lines made a major move for its SkyMiles members. Effective...
What will the future of airline route networks look like? We dig deep into the past with special guest Ned Russell as we look to...
Frequent flyers at two of the world's largest airlines received a reprieve over the weekend. Delta Air Lines and United Airlines announced major changes to...
Looking to earn Delta SkyMiles on a LATAM-operated flight? The two carriers announced at the end of February that earning reciprocity would launch on 1...
Is there such a thing as a nice CRJ200 ride? And why might a new world's longest flight be a bad idea?? Plus another top...
Is it a new, lower elite tier that passengers can just buy outright? Or a threat to the co-branded credit card cash cow that drives...
Delta Air Lines is selling more upgrades than ever, which is both good news and bad news for the SkyMiles loyalty program. But probably more...
Cutting money-losing programs makes sense in many cases; airlines around the world have trimmed first class cabins from their fleet, for example, to control those...
Keeping a customer engaged with a loyalty program after a major life event can be challenging. Delta SkyMiles joins the ranks of airlines with a...