Adventures in PreCheck: Fixing a broken PNR
Ever wonder why a particular trip doesn't get PreCheck? It happened to me last week and then a minor miracle: The TSA explained the problem...
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@AirBerlin says goodbye on Twitter
Today is the day Air Berlin comes to an end. After 39 years of operation the carrier's final flight departs this evening. Check out the...
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Airline Customer Service on Social Media Done Badly
I love the idea of airlines using social media to interact and support their customer in near real-time. I just wish the advice offered was...
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A Twitter Bomb Threat and Fighter Jet Escort
A twitter user leveled bomb threats at two commercial flights today, both headed to Atlanta. Both Delta and Southwest engaged the threats in a somewhat...
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SyncAssist gets a bit smarter
The SyncAssist tool for automating American Express Sync promotion registration just got a lot smarter. With the latest updates even more promos will be registered,...