8 Responses

  1. Alex
    Alex at |

    It actually isn’t strange at all. AMR (Parent of AA and Eagle) through their American Eagle subsidiary already hold ground handling contracts for many UAX stations in LA, MS, and FL. In recent years, flying contracts have been separated from flying contracts and this has become more commonplace.

  2. downhillcrasher
    downhillcrasher at |

    At least we can get some jet service back to CLL. I highly approve.

  3. HansGolden
    HansGolden at |

    I hope it’s nothing like the ground service AA provided at my home airport of ICT for CO for years and years. Insanely incompetent (both technically with the computers and with elite/VDB/etc rules), grumpy agents who clearly knew that they were working for their competitor and thus seemed determined to tick off CO customers. In contrast, when I got those EXACT SAME AGENTS for AA flights, they were beyond pleasant and very competent with the computer systems and rules. (ICT is very small and I recognize all the AA and UA and TSA agents.)

  4. Mark
    Mark at |

    Good for business
    Bad for unions and pay.
    Being United employee has benefits and certain union negotiated pay, but regionals are entirely on a different standard. The airline may save money doing this but in the long run, under paid and overworked may not result pleasantly

  5. Gene
    Gene at |

    It’s also evidence that American Eagle is interested in actively expanding its ground handling franchise, as they currently do not have stations at DRT, BPT or BGM. This is no doubt a move to improve the profitability of the unit pursuant to the spin-off from AMR.

    Odds are they will simply rehire the Colgan staff who are let go at these locations, and will likely do the same for some employees at the others to handle the increased operations. I do not expect this to have a major impact on the experience of UA passengers, since many of these employees (especially those at the aforementioned stations) have probably never even handled a MQ flight.

  6. Steve
    Steve at |

    I recently flew on Delta going SJC-LAX-DTW-IND, and the SJC-LAX leg was operated by American Eagle. Even though it was all booked on DL, check in was an issue. Because the first leg was operated by American Eagle, I had to use aa.com to check in. It didn’t recognize my elite status so that meant no priority check in, priority bag tags, or priority security line. AA also charged me $60 for the two bags that should have been free on Delta. Let’s hope that UA flights operated by American Eagle don’t have the same issues.

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