Trouble with some of Delta’s Lie Flat seats
Lie-flat seats are all the rage in long-haul business class cabins these days. Pretty much every airline is moving in that direction, though with varying...
PaxEx
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Continental (finally) getting their first LiveTV plane in the air
For the Past couple months Continental has had a plane sitting in Orlando, mostly on the ground. It is the first of their planes to...
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Continental GIDS deployment continues, now with new styles
Continental started a deployment of LCD screens for flight information a few weeks ago. The deployment is continuing and they’ve come up with a couple...
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jetBlue ups the ante in the Boston transcon fight
Airlines seem to be paying scant attention to the economic downturn these days, with fare wars breaking out all over the place. Since Virgin America...
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Giddy for GIDS at Continental
Gate Information Display Systems, also known as GIDS, are the airlines’ fancy name for the screens that they have near the gates telling you what...
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The wrong way to handle customer service problems
Not surprisingly, the answer is associated with United and US Airways, both renown for call center problems. If you were flying on United and had...