5 Responses

  1. Michael
    Michael at |

    Missing airlines because there’s no DOT data on airlines who have small market share, like Alaska and Virgin.

  2. Copa
    Copa at |

    Alaska is an FAA-defined major. Virgin America is not.

  3. matt
    matt at |

    I don’t think this comparison is meaningful on its own. If good service drives anything, it is customer selection when a choice is there to make. This could drive more pax, higher loads, premium fares, or any number of other items. With capacity discipline so important, number of boarded passengers is likely the wrong metric. Too many other factors drive total enplanements.

  4. Ed Pizza
    Ed Pizza at |

    Yeah, it doesn’t surprise me much with either there’s no obvious correlation between service and sales. I think it’s likely that other factors (business case/budget/family-based travel) outweigh service in the decision to buy more tickets (both positively and negatively). Also, as much as service has deteriorated, I think travelers have amortized that into the experience, almost like a version of personal income tax.

    I’ve always hated driving the Jersey Turnpike to get to/from NY when I decide to drive instead of fly. But, it took 15 years of occasonial catastrophic traffic delays to decide on an alternate route. I suspect many people treat air travel similarly.

  5. Brian K
    Brian K at |

    Well if profit rather than revenue is used….the Delta vs United correlation becomes more apparent 🙂