Terminal design faux pas

Lets say you’re designing an airport terminal. It is going to be brand new and the showpiece for a major international airport. Hundreds of thousands of passengers are going to pass through each year. How many electrical outlets should you have so that the passengers can use a laptop or charge a mobile phone while they’re waiting?

If you answered lots and lots you’d be right, and you also wouldn’t be working for the company that designed the new Terminal 5 for London’s Heathrow airport. Apparently no electrical outlets is the new hotness for airline terminal design, despite the fact that more than ever people are traveling with electronics these days, and that airlines have more delays than ever meaning more time stuck in the terminals.

The one thing I’ve got going for me is that SkyTeam (my carriers of choice these days) are supposed to be using T4, not T5, though that is really only a small victory.

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Seth Miller

I'm Seth, also known as the Wandering Aramean. I was bit by the travel bug 30 years ago and there's no sign of a cure. I fly ~200,000 miles annually; these are my stories. You can connect with me on Twitter, Facebook, and LinkedIn.