Faced with the need to upgrade their reservations systems, Ryanair has chosen to do what any reasonable company with thousands of customers a day would do: shut it all down for the weekend. Yup, that’s right – they are completely shutting themselves off from their customers for three days this weekend. The outage will include their web site AND their call center, so basically customers will not be able to get any information at all from the company, though they will keep flying.
Considering that customer service was never too high on the list of things that Ryanair cares about this approach isn’t all that surprising, especially since this is also probably the cheapest way to do things, another of Ryanair’s hallmarks.
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