By my rough calculations I should be about 500 miles off the western coast of Chile right now, happily ensconced in a LAN business class seat next to my wife as we wend our way to Easter Island for the Memorial Day Weekend holiday. Alas, instead I’m sitting on my couch at home having just cancelled the last bits of the trip. Being healthy is far more important that going on the trip so we’re focused on that. But I’m also not going to simply throw away the trip completely. There was a decent amount of work to be done to unwind all the bits I had assembled.
Our trip consisted of two separate reservations. One was the American Airlines sale fare from NYC to Chile for ~$950 in business class. I booked that as an open-jaw into Easter Island and out of Santiago so that we could see both. I added on an award via British Airways Avios from Easter Island to Santiago.
For the AA ticket I did what I’d normally do on a non-refundable trip where I need to make a change; I called and begged. OK, not quite that bad, but that’s basically what I did. Alas, the agent reviewing the record stood firm and even with a doctor’s order not to fly the $200 change fee plus fare difference was going to stand. Don’t get me wrong – I still am coming out ahead in the long run paying the fee versus buying travel insurance given how many tickets I buy – but I was a bit miffed that even with a doctor saying she couldn’t fly there was no waiver of the fee. And so I did what seemingly everyone else does when "wronged" by a company. I got passive aggressive on Twitter.
The @AmericanAir team took a look at the record and after a handful of DMs eventually agreed to waive the $200 change fee for us. I’m calling that a win. Honestly, I couldn’t expect them to honor the fare, too, particularly given that I had partner segments in there. I would’ve preferred that, obviously, but I’l take what I can get.
For the second flight it was a bit easier to manage. The Avios reservation has a published cancellation fee schedule ($40/ticket) and I figured that was a reasonably small penalty for getting our 25,000 Avios/ticket refunded. The BA website actually made the cancellation process pretty easy. A few clicks and I was done:
As an added bonus, I actually wasn’t charged the $40/ticket to cancel. I had only paid $13.42 in taxes on each ticket and the refund process had me forfeit that portion of the refund but didn’t charge me anything extra. It seems that their refund process (at least online) doesn’t have the means to initiate a charge as part of the transaction. So if the taxes/fees are lower than the threshold that’s all you pay. It actually makes Avios even more valuable for domestic US trips now, in my opinion; refunds are essentially free.
It turns out that my procrastination in booking a hotel for Santiago worked out in our favor; I hadn’t booked one yet so there was nothing to cancel there. For Easter Island, on the other hand, my 4-night booking at Inaki Uhi was complete and I was past the refundable cut-off point for the booking. Fortunately I had been in communication with the proprietor via email and after I explained the situation he was graciously willing to waive the penalty. I do expect that we will eventually make our way to Easter Island and I fully intend to stay as his property when we do; that he was willing to waive this only reinforces that plan to me.
Again with the procrastination bit…there really wasn’t anything else to cancel or change. No rental cars, tours or similar. Turns out I don’t usually book many of those things when I’m traveling anyways.
And so I’m sitting here, wondering what to do with ~$950 each in American Airlines credit. There are plenty of options, obviously. None are going to be as awesome a deal as Easter Island in business class but certainly we can still have some fun. Maybe Brazil, Central America or diving in the Caribbean. Using AA to Aruba and then hopping to Bonaire and Curacao, too, has been on my list for a while so maybe that’ll be part of or plans for this summer. Roatan, Honduras has also been on the list for a while but that’s Saturday-only service and I’m not sure I want to be in one place that long. Or maybe I’ll just make a couple mileage runs out of it, hopping around for no particular reason. That’s not too likely (especially as my wife certainly wouldn’t appreciate it) but it is an option.
Ultimately the lesson here – at least for me – is that the plans may have changed from what I initially expected them to be, but we didn’t really lose much in the process. In hard costs I’m out $26.84. I think I can handle that. Even if American has stood their ground the total would be $426.84; still not horrible considering our annual travel budget.
What would you do with $950 in credit from American? Where would you go?
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