Like say, for example, you have a premium cabin ticket and use that to get in to the lounge so you can enjoy a meal in the lounge, even though you do not intend to fly on the ticket. Is that wrong? What if you purchased a ticket and then had dinner in the lounge every day for nearly a year, ultimately refunding the ticket when the year was up, getting a full refund.
Apparently that’s exactly what one customer in China did, going to the Xi’an airport nearly daily for dinner in the lounge on a single China Eastern ticket. The itinerary was reported to have been changed more than 300 times over the course of the year.
And when the ticket’s validity was nearly up the “passenger” refunded it.
So, what’s your vote? Too much on the part of the passenger or just the cost of doing business for the airline?
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