The story is in German and the auto-translation sucks but the gist of this one is that a man in Germany bought a fully flexible business class ticket from Munich to Zurich for 745 euro but never actually intended to fly the ticket. Instead he just wanted to use Lufthansa’s Business Lounges in Munich. And so he did, 36 times over the course of a year. When the year came to a close he refunded the ticket and took his money back.
At that point of the story he might have actually been OK, but he chose to press his luck. He purchased a second ticket and aimed to repeat the year of “free” pretzels and gummy bears. Alas, Lufthansa had caught on to his act by this point and had other ideas. They canceled the new ticket (and refunded the money) but also invoiced the man for his 36 visits at a rate of 55 euro per visit. That’s a nearly 2000 euro bill.
Not surprisingly he fought the invoice claiming that the fully flexible ticket afforded him the option of changing his mind at any point. A Munich court sided with the airline, saying that he must pay. From the (admittedly bad) translation:
In the court’s opinion it was said that passengers would have a duty to cooperate in the performance of the services – the man would therefore have to fly. This is particularly true because the airline had incurred by hosting the accused before the flight costs (Ref.: Z 213 C 31293/13).
None of the stories mention his FlyerTalk or Milepoint username. 😉
Just something to keep in mind next time you’re set to buy that refundable ticket to enter a lounge; it could cost you in the end.
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