7 Responses

  1. LeeAnn Ho
    LeeAnn Ho at |

    This announcement is not a surprise and it was predicted many years ago, by the sCO employees, when the merged employee groups retained the sUA union, the IAM. The IAM promised to get equal wages for the work-at-home group but failed miserably.

    The work-at-home agents can be in contact with their peers via their IM system. Most agents, from the SLC closed center, actually now enjoy staying at home, due to the cost savings of time in commuting, food costs and use of their car.

  2. Oliver
    Oliver at |

    It’s just awesome that they save the real estate costs *and* reduce the pay rate of the employees. And require them to bring their own hardware to the job now. I am sure that this will inspire additional changes for other parts of the workforce.

  3. HiIslands
    HiIslands at |

    There seems to be a culture of excellence at the United HNL call center. I can always tell within a minute or so when I am connected there just by the level of assistance and friendliness. How can this culture be continued when the call center is atomized?

  4. Andrew
    Andrew at |

    Translation: More call centers to open in The Philippines & India !

  5. unavaca
    unavaca at |

    That explains why the DTWRR direct dial number stopped working a few weeks ago.

  6. carl
    carl at |

    Honolulu had the best pmUA agents, by far.

    Hard to argue with the economics from the company’s point of view, but my sense is that the work from home agents are more varied in competence, probably for the reasons you mention