43 Responses

  1. David Coombs
    David Coombs at |

    Wow

    Reply
  2. Gene Kaskiw
    Gene Kaskiw at |

    Oops… cleaning up that mess won’t be cheap…

    Reply
    1. Seth Miller
      Seth Miller at |

      And, at least for now, the APA folks are protesting the plan AA came up with. It is going to get ugly.

      Reply
    2. Henry Harteveldt
      Henry Harteveldt at |

      Appears that almost all of the affected flights have been crewed. Just need to keep fingers crossed that no bad storms affect the airline. If that occurs, things could get ugly.

      Reply
    3. Gene Kaskiw
      Gene Kaskiw at |

      Did most pilots go for the 1.5x incentive pay? Or did AA have to sweeten the pot? Most junior pilots had no reasonable expectation of holding Christmas off anyway, so to get paid time and a half or better for flying they would otherwise be doing doesn’t seem like such a bad deal…

      Reply
    4. Tschäff Reisberg
      Tschäff Reisberg at |
      Reply
  3. Benet Wilson
    Benet Wilson at |

    I was hoping this wasn’t true.

    Reply
  4. Jessica Coane
    Jessica Coane at |

    I guess as some like to say, though I have no hand in this fight obviously, the American AAdvantage…

    Reply
  5. Maxim Kovalchuk
    Maxim Kovalchuk at |

    It’s beginning to look a lot like Xmas

    Reply
  6. Blake Fisher
    Blake Fisher at |

    Oopsie

    Reply
  7. Mark Perry
    Mark Perry at |

    You make them work… problem solved. Give me a break!!!

    Reply
    1. David Abbey
      David Abbey at |

      Mark, I don’t believe that’s an option once your leave has been approved. I don’t have any knowledge of the ALPA/AA contract but there is likely specific language saying that you can’t arbitrarily cancel previously approved leave for the good of the company.

      Reply
    2. Seth Miller
      Seth Miller at |

      Yeah…that’s not the way the world actually operates. Certainly not with unions in place. But even without unions that’s a great way to maybe realize a short term win and lose on the larger scale.

      Reply
    3. Mark Perry
      Mark Perry at |

      Seth Miller I have worked on both sides. Let’s be honest, there are very few industries that need union involvement.

      Reply
    4. Seth Miller
      Seth Miller at |

      Maybe. Maybe not.

      But right now in this industry the union is a very real entity. Pretending it doesn’t exist won’t change that. And, again, even if the union wasn’t there unilaterally revoking the vacation that way without significant consideration would be a ridiculously bad play by management. I’m pretty sure they’re not that stupid.

      Reply
    5. Mark Perry
      Mark Perry at |

      Given the fact that people have multiple choices of airlines to fly as well as multiple modes of transportation- there will be a fix in place to transport people to their destinations. I’m sure there is something in the union contract which takes computer generated errors into consideration.

      Reply
    6. Seth Miller
      Seth Miller at |

      This was almost certainly human error, not computer error. I don’t for a moment buy that the system failed so much as a person incorrectly set the parameters before running the batch.

      Computers do exactly what we tell them to do.

      Reply
    7. Michael Leung
      Michael Leung at |

      I agree with you. This luckily for AA is a very solvable problem. Everyone’s time has a price. Pay them what they want and I am sure they will forgo their vacation and work. If you hold fast to less than desirable bonus pay, then you simply won’t get enough takers. Any pilot bonus pay will be cheaper than canceling full holiday flights.

      Reply
    8. Mark Perry
      Mark Perry at |

      Regardless of human or computer error- a error occurred and one side is trying to capitalize even when they know it was simply an error!!!

      Reply
  8. American’s Christmas Scheduling SNAFU | Leap Daily

    […] Read the full story at blog.wandr.me […]

  9. Austin Paul Thomas Speaker
    Austin Paul Thomas Speaker at |

    Psssttt…come to the dark side…we’ve got honey roasted peanuts 😉

    Reply
    1. Seth Miller
      Seth Miller at |

      But not flights across oceans. :p

      Reply
    2. Austin Paul Thomas Speaker
      Austin Paul Thomas Speaker at |

      Seth Miller The loads on long haul flights seem a bit lighter around the holidays though. It’s more business oriented. We’ll take the short haul stuff.

      Reply
  10. Chris Sloan
    Chris Sloan at |

    It’s beginning to look a lot like I have to rebook my entire family for our Xmas break vacation in NYC. Let’s see where my EXP gets me. I imagine not very far…

    Reply
    1. Seth Miller
      Seth Miller at |

      I wouldn’t sweat it yet. My guess is that in a week or so they’ve fixed things. It will cost some cash, but it can be fixed.

      Reply
    2. Chris Sloan
      Chris Sloan at |

      usually the exp desk is very prompt but 30 min waits indicate others are concerned. But I am sure the pilots will leverage this and we will be ok

      Reply
    3. Austin Paul Thomas Speaker
      Austin Paul Thomas Speaker at |

      Nothing to really rebook yet anyway. Even if there are cuts, there’s no way to know which flights will get the axe until later. It could just as easily be the one you change to.

      Reply
    4. Seth Miller
      Seth Miller at |

      There’s literally nothing the EXP desk (or anyone else at AA) can do for you tonight. Have a glass of wine and relax.

      Reply
    5. Chris Sloan
      Chris Sloan at |

      Seth Miller except ask if I can cancel at no charge. Relaxing and drinking wine 🍷. Thanks Dr. Miller

      Reply
    6. Henry Harteveldt
      Henry Harteveldt at |

      Almost all of the sequences have been filled. Fewer than 50 to go. Too soon to say “all fixed” but it appears that progress is being made.

      Reply
    7. Chris Sloan
      Chris Sloan at |

      Henry Harteveldt Your CBS interview was a bit more damning. Maybe it was the editing.

      Reply
    8. Henry Harteveldt
      Henry Harteveldt at |

      Chris, AA issued an update earlier. There are a “few hundred” flights still without pilots. That number is steadily shrinking; apparently, there are a lot of pilots who like the idea of earning 150% on overtime. AA also staffs an above-average number of pilots in December. I really do think your trip will be fine, barring any bad weather that could hit around Xmas, of course.

      Reply
    9. Seth Miller
      Seth Miller at |

      The pilots dispute the “few hundred” number, of course, so things are not necessarily solved yet. But I still believe that it’ll be fine when the time comes.

      Reply
  11. Gil Gredinger
    Gil Gredinger at |

    Is this new software? Upgraded software? I can understand human error in inputting data, but new or upgraded software could be the culprit.

    Reply
    1. Maxim Kovalchuk
      Maxim Kovalchuk at |

      Can be a bug that was always there but conditions never happened for it to be triggered

      Reply
    2. Henry Harteveldt
      Henry Harteveldt at |

      Not new software; was installed more than a year ago. Looks like there was an unknown flaw in the QC process that allowed too many “trip trades” to occur around Christmas.

      Reply
  12. Glen Towler
    Glen Towler at |

    I know a AA pilot who says this will not affect flights that much. As pilots love over time and they do have reserve crews

    Reply
  13. Nick Comegna
    Nick Comegna at |

    Felt like I read somewhere the issue primarily impacts flights between Christmas and New Years? Or is this the entire month of December? I know they typically mark flights around the holidays as red which means pilots cannot drop but instead they all were green so pilots dropped those flights en masse.

    Reply
    1. Seth Miller
      Seth Miller at |

      Doesn’t really matter as it is essentially resolved now.

      Reply
    2. Nick Comegna
      Nick Comegna at |

      That is good. A friend and I both have several flights on AA this month for our trip to PEK including 12/24.

      Reply
    3. Nick Comegna
      Nick Comegna at |

      That is good. A friend and I both have several flights on AA this month for our trip to PEK including 12/24.

      Reply
  14. Van
    Van at |

    How do you know its almost resolved? Is there an article posted stating they have the issue fixed?

    Reply

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