15 Responses

  1. Bruce Kane
    Bruce Kane at |

    I made a claim to Chase and they paid $1500 for a bumper scrape about two years back with very minimal fuss. I’m going to be making another from Delta’s cancellations ex-BOS on Tuesday of this past week.

    1. Seth Miller
      Seth Miller at |

      Did you let Delta handle the rebooking or switch to a different ticket on your own? Doing the latter can kill your claim quickly, I’ve learned.

    2. Bruce Kane
      Bruce Kane at |

      I *had* to get to JFK to pick up a separate itinerary – the December AM J sale to SCL. There were zero options out of Boston – everything was cancelled. No flights, Amtrak shut down. Hell, not even Greyhound was running. I ended up risking my life and driving it. I’m going to ask Chase to cover the National rental (which I also paid for the card) and the gas.

      Here’s the Mass Pike near Framingham. Hooray for AWD.

    3. Seth Miller
      Seth Miller at |

      I expect that you’ll be denied. Among other things, Chase doesn’t cover replacement travel costs. Glad you made it safely, but I expect that the expense will be yours to bear.

  2. David Conklin
    David Conklin at |

    I have filed 2 Travel related claims with CSR’s administrator. The claims process requires an unreasonable number of documents & is designed to make many people give up. Once jumping over all the obtuse hurdles they eventually paid in full.

  3. Christopher Spitler
    Christopher Spitler at |

    i had a $2800 issue with Hertz in Norway. we dropped off the car in the Tromso lot and it seems someone else hit it before they got out there to check in the vehicle 🙁 . CSR needed some prodding, but eventually they paid out in full, including the loss of rental fees which they said they wouldn’t cover. lucky me i reckon.

    1. Seth Miller
      Seth Miller at |

      I had a similar incident in England where the car got a parking ticket after I returned it and was already on a plane headed home. Eventually I got that fixed with the rental car company (not an insurance claim either way) but in the interim the USD:GBP exchange rate shifted about 30%. I lost $60 or so between the charge and refund in equivalent GBP amounts.

    2. Christopher Spitler
      Christopher Spitler at |

      damn. when i had explained to hertz that i returned it perfectly and no one was out in the lot, they didn’t care. now i take photos / videos of condition upon return.

    3. gymrat
      gymrat at |

      Christopher – how did you get CSR to pay for the loss of rental fees which they said they wouldn’t initially cover?

    4. Brian Lynch
      Brian Lynch at |

      I know this isn’t a dump on Hertz thread but I returned a car to the JAX airport a couple years ago. Some employees then decided to use that car to get lunch and proceeded to total it. They then altered my rental record to reflect me still being in possession of the car at the time of the accident.

      What ensued was months of back and forth, which included Hertz placing significant charges on my CC that I didn’t authorize and trying to get my personal car insurance information despite me producing ample evidence that I wasn’t at fault.

      I finally got sick of it and asked a lawyer friend to write a letter letting Hertz know that they were attempting to commit felony fraud and interstate insurance fraud (due to interstate nature of the event) and I was going to begin contacting appropriate authorities to file charges.

      They sent a letter 2 weeks later saying they were dropping the claim.

      The whole thing was astounding. Hertz never apologized and every time I tried to get their Corp folks involved they punted saying it was a franchise issue.

      Epilogue: I now only rent from National (Enterprise companies).

    5. Seth Miller
      Seth Miller at |


  4. Ozaer Najim
    Ozaer Najim at |

    Still waiting on my claim I made from my CSP….they now want documentation proving kinship of the travelers….wtf

    1. David Conklin
      David Conklin at |

      They will keep asking for documents to test if you will give up.

  5. USB
    USB at |

    My arrival into ORD got delayed due to maintenance issues and missed a connection back in January. Had to spend the night in Chicago but I didn’t wait in line to get a hotel or meal vouchers from United. This was an award ticket and I paid the taxes with the Ritz-Carlton card. Booked myself a room and Chase reimbursed everything without much drama.

  6. Caroline Lupini
    Caroline Lupini at |

    I had an insurance claim through Chase from a car accident in South Africa two years ago. Took me over a year to get them to pay out… I think it was around $1,200.