Could one of these icons be the new default for directing passengers to ride-hailing app-based services at airports? Which would you pick?

Airport iconography: How do YOU find your ride??

It seems I’ve been taking the consistency of icons in airports for granted. Whether it is passport control, baggage claim, toilets or other services the icons always seems to “just makes sense.” Of course, a lot of work goes into that, work that is often overlooked. That’s especially relevant as new services are added at airports. Getting the icons “right” helps improve the passenger experience and ease the stress that often haunts air travel. San Francisco International Airport wants to do something about that, at least in one small area. The airport is seeking input to help standardize markings for app-based ride-hailing services such as Uber, Lyft, Didi and more.

The survey is pretty straightforward, touching on both the words used to describe these companies and – more importantly to me – the icon that could be used to help direct travelers to the designated pickup area at the terminal. Given how varied that setup is across various airports (Is it on arrivals or departures level? Is it in a separate area of a parking garage??) better signage is incredibly important. And this just might be a way to get us there.

Could one of these icons be the new default for directing passengers to ride-hailing app-based services at airports? Which would you pick?
Could one of these icons be the new default for directing passengers to ride-hailing app-based services at airports? Which would you pick?

So, which is your favorite icon to pick up your ride? And go let them know, too!

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3 Responses

  1. Joelfreak
    Joelfreak at |

    The last one by far. It clearly shows rides via phone.

  2. Brandon Smith
    Brandon Smith at |

    Definitely the bottom image of the car on a cellphone screen. The others could easily be confused for a general meeting point, a place to find any type of car including a rental or parking shuttle or just a place for your friend or relative to pick you up when you call them.

  3. John Ham
    John Ham at |

    I don’t think a lot of people know what the GPS/Location icon is so I don’t like that.