The wrong way to handle customer service problems
Not surprisingly, the answer is associated with United and US Airways, both renown for call center problems. If you were flying on United and had...
News
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Tsukiji opens back to tourists
I posted a few weeks ago about my disappointment of the Tsukiji fish market closing its doors to tourists. It seems that the powers that...
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Tsukiji closes auctions to tourists
The famous Tsukiji fish market in Tokyo is closing its inner sanctum to tourists after deciding that too many ill-behaved visitors were preventing them from...
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Easing the reward ticket search
Earning all the miles is just the first part of the process in fulfilling the great dream of free air travel. Finding a flight that...
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AAmerican to buy 100 Boeing AAirplanes
Assuming that Boeing can ever figure out how to end the machinists strike that has shut down their assembly lines for the past 6 weeks,...
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Interesting article on “direct” flights
The Washington Times recently started a weekly travel column that seems to be stuff I’d write about. I’m actually a bit jealous that the guy...
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Limits on rewards from Continental
When a search for a reward seat comes up a bit short some folks will pony up for the double miles rates to ensure getting...
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Delta revises reward redemption rates
Back in March Delta made some rather unexpected changes to their SkyMiles program, reducing access to reward seats from what was already a limited supply. ...
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Random stuff from Farnborough
This past week the Farnborough Air Show has been going on. This is one of the major shows, where the airlines and the vendors all...
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JetBlue connecting the dots
As other carriers are cutting back on their schedules, grounding airplanes and otherwise reducing capacity JetBlue is going about their business with a “sure and...