Pulling the rip cord: We’re bailing early on India
We're not supposed to be in Mumbai right now. We're not even supposed to be at an airport. We're supposed to be on a train...
American Airlines
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DLD 272: Customer service is hard
Travel in India is hard. And when it goes sideways it can go really sideways. A mix of delays and cancellations this week brought that...
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DLD 271: Succession and success
A new CEO in the wings and a super technical success top this week's topics, plus Bhutan and a follow-up on what evacuation simulations are...
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American Airlines adds a pair of New Zealand routes for next Winter
In October 2006 Air New Zealand dropped its service from Christchurch to Los Angeles, continuing to London, removing the only non-stop connection between New Zealand's...
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DLD 264: Maybe it isn’t entirely awful??
A bad week for many United Airlines frequent flyer members and probably an even worse week for Boeing lead this weeks show. Plus SIM cards...
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DLD 263: A Hong Kong connection
With 4.5 hours to connect in Hong Kong there are a few options on the table. Sure, the first class lounges call, but a quick...
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DLD 257: A strike debacle
Strikes happen. In aviation the impact can be dramatic, but usually it gets figured out well enough. British Airways managed to throw that playbook out...
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A big bet on biometrics-based boarding for American Airlines at DFW
Dallas-Fort Worth International Airport will soon be home to the largest collection of biometric-based boarding gates of any airport in the world. The news comes...
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DLD 254: Shut it down!
Sure, we can just close that airport for a few months. No big deal. And maybe close down tourism in a city, too. And close...
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American Airlines adds Africa, Israel, Eastern Europe for Summer 2020
As the 2019 summer travel season wraps up American Airlines is already working to tempt vacationers with new destinations for Summer 2020. The carrier announced...