11 Responses

  1. MichaelP
    MichaelP 26 July 2012 at 7:29 am |

    Another example of bad management that got them bankrupt, they don’t care about passengers.

  2. Oliver
    Oliver 26 July 2012 at 7:46 am |

    But the workaround AwardWallet implemented – a browser extension – was ultimately not any different than a user using a web browser to access their account (perhaps storing credentials in a password manager) and then copy/pasting the account balance into a google docs spreadsheet (ie store the data on a 3rd party site).

  3. Jaba
    Jaba 26 July 2012 at 8:02 am |

    Why AwardWallet won’t allow us to enter the AA info manually? I know it is a pain but at least I can see how many miles I have there and if I know I flew AA since I last updated I can check on AA.com and add the new number there. It would be great to have all my miles and points all in one place.

  4. Phil
    Phil 26 July 2012 at 9:00 am |

    I don’t even think they are being *that* open about it. Now they are saying we will only do it with an agreement in place. We all know that they will never agree to an agreement that any sensible aggregator could use. If they were being “open and honest” about it they would say “American Airlines is looking to control the user experience and we want to ensure that we maximize the chances that when our frequent flyers access their accounts we get to advertize directly to them. We also want to ensure that everyone only ever books flights directly through aa.com, so we will continue to do everything within our power including restricting access by aggregation sites and fighting with other online travel agencies to ensure the only way you can use our airline is through our website”. But they are never going to be “open and honest”

  5. boberonicus
    boberonicus 26 July 2012 at 9:23 am |

    > Why AwardWallet won’t allow us to enter the AA info manually?

    Because AA told them that users were not allowed to enter the information manually into the AwardWallet site. There’s a simple workaround. Just use another name, such as “UnAmerican Airlines” which is easy to remember and very appropriate.

  6. Alan
    Alan 26 July 2012 at 9:33 am |

    You’ve written a bad policy, Petey

  7. John
    John 26 July 2012 at 10:00 am |

    I manually added “UnAmerican Airlines” to awardwallet as soon as AA stopped allowing tracking and finally convinced AW to add manual miles to the total miles.

  8. Austin
    Austin 26 July 2012 at 10:39 am |

    Could this be why sites like ExpertFlyer is also unable to view their Award seats. It’s amazing because AA’s own systems is not able to process certain award routes, i.e. to Asia; a call needs to be placed into reservations!

  9. Samuel
    Samuel 26 July 2012 at 6:21 pm |

    Glad to see my question finally got answered!

  10. Delta bars 3rd party services from accessing SkyMiles information - The Wandering Aramean

    [...] is the second major airline to pursue such a policy; American Airlines started a while back and recently made clear that unless companies pay them for the benefit access will remain prohibited. Reading the letter – published here – it seems that AwardWallet has been negotiating [...]

  11. United cuts off points aggregation sites - The Wandering Aramean

    [...] enticing for the airlines, though that doesn’t necessarily justify cutting off the access. American Airlines eventually came out and admitted that they would reconsider if the websites agreed… for the data but they aren’t interested in providing it for [...]

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