16 Responses

  1. Delta Hates its Customers #742: Award Wallet Forced to Stop Helping Members Track Their Skymiles Accounts - View from the Wing

    [...] Wandering Aramean says this “is nothing more than reducing transparency and reducing the value of the program. Bad [...]

  2. Oliver
    Oliver 10 September 2012 at 3:47 pm |

    Given United’s recent mention of scraping in their “justification” for removing the fare buckets, I can only imagine that they’ll be next to send out their lawyers.

  3. Cook
    Cook 10 September 2012 at 4:07 pm |

    “…reducing the value of the program.” That is the key phrase here. AA and now Delta have tried to curb Award Wallet, to lessen the true, useful value of whatever points/miles/benefits have been accumulated by their customers. The major carriers continue to push these promotional programs, but they do their very best to make it difficult or impossible to actually USE said benefits. Program members have filed multiple complaints, but all fall on deaf ears at the Legacy carriers. THey would LOVE to get out of these programs entirely, but for competitive reasons, they don’t dare. If all simply cancelled their programs at the same time, they’s have major anti-trust problems with the Justice Department. So what do they do? Over time and in a very well organized program, they deflate the value of your accumulated points/miles/benefits and heck yes, they do it in concert. If you’ve got substantial numbers of miles in multiple accounts, I’d consolodate them into one basket and with some specific target in mind. Use those point or miles b efore they become worthless and focus future purchases on ONE program and then burn them as you earn them, if only for a free drink. My nickle bet is that most of these programs will be dead and gone within five years. The game is up, kids, so use it or lose it.

  4. Mikey
    Mikey 10 September 2012 at 4:09 pm |

    They want to make it harder for “novices” thinking of getting a credit card for mileage in their program to find out how inflated their awards are.

  5. FEV
    FEV 10 September 2012 at 4:28 pm |

    Very disappointing. I find AW to be very helpful. I’m already doing manual updates to AA and SWA, so I guess I’ll add DL to the list. I’m not buying the “security” reason that’s being given.

  6. Scott
    Scott 10 September 2012 at 5:00 pm |

    third airline. Southwest stopped Award Wallet too. This is just aggravating as all heck. No wonder people hate the airlines so much and will stick the knife in and twist it any chance they get. It is crap like this that piles on to the generalized disgust. WAY TO GO DELTA!

  7. Pointsandtravel
    Pointsandtravel 10 September 2012 at 5:27 pm |

    grrrr!

  8. Carl
    Carl 10 September 2012 at 5:28 pm |

    It seems like collusive behavior by the airlines to concurrently cut off access to 3rd party services

  9. tjcabq
    tjcabq 10 September 2012 at 5:57 pm |

    I wish award wallet would push back just a little bit. There’s all sorts of programs that can access these airline portals. I use last pass to log into SWA and AA all the time. True they don’t track the miles but they have all my passwords. They have reached critic mass, and it would take several army’s of lawyers to shut them down.

    Anyone can file a cease and desist letter, award wallet should see if delta is willing to commit finances towards finding lawyers and Court costs before they so quickly shut down.

    AA is in bankruptcy, I suspect they would be the last to actual pay what it takes to stop AW.

  10. abcx
    abcx 10 September 2012 at 9:53 pm |

    Um, why don’t people blame the technically ignorant and incompetent IDIOTS in Congress for passing a stupid law that lets Delta sue someone like this? If I paid my secretary (or a legal agent – like my lawyer) to access my account, is that illegal according to Delta too? What if I gave AwardWallet a power of attorney? Can Delta just say that AwardWallet is not allowed to access their website?

    How is a bloody Firefox extension illegal? Just because it automates my login? It’s still my machine doing the logging in…maybe someone should make a standalone app and fake the User Agent so that is indistingushable from a true browser login.

    Lots of well-deserved hate against DL but the real culprits here are the foolish politicians.

  11. LarryInNYC
    LarryInNYC 11 September 2012 at 2:49 pm |

    It’s just too bad there isn’t a Greasemonkey expert somewhere out there who could ameliorate this situation. . .

  12. LarryInNYC
    LarryInNYC 11 September 2012 at 7:51 pm |

    Oh, I’m sorry. I may have mistakenly given the impression I was talking about D—a. I was, of course, talking about the Skypesos program.

  13. palefire
    palefire 13 September 2012 at 9:27 am |

    OK, fine, Delta. I’ve just redeemed the 40k points that have been sitting untouched in my Skymiles account for the last decade, and now I don’t have to worry about it.

  14. A deeper look at PassBook and how travelers can benefit - The Wandering Aramean

    [...] to allow customers to track their award balances through a 3rd party application; Delta was the most recent to shut down such access. Creating a PassBook membership card would allow the airlines to still control the interaction [...]

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