26 Responses

  1. Steven
    Steven 7 September 2012 at 2:54 pm |

    I am not happy. I never called about what I saw on the fare class availability, but I did really appreciate having it there as a means for guessing at my upgrade odds, and making decisions as to which flights to purchase or use RPUs on.

  2. Matthew
    Matthew 7 September 2012 at 3:00 pm |

    Will this mean the end to EF displaying the space as well?

  3. Explore
    Explore 7 September 2012 at 3:07 pm |

    I have the same question as Matthew.

  4. Gene
    Gene 7 September 2012 at 3:22 pm |

    This sucks, but since you can (presumably) still search for awards and upgrades at United.com, it’s not the end of the world.

  5. mike
    mike 7 September 2012 at 3:31 pm |

    you think KVS as well? not seeing R space would be a terrible thing for all UA elites….

  6. al613
    al613 7 September 2012 at 4:14 pm |

    Its bad for same day confirmed, because the site often was not able to offer you routing available, but you could constract it yourself and then call. This way LGA-CLE-ORD could turn into LGA-IAH-ORD with the help of ICC :)

  7. palefire
    palefire 7 September 2012 at 4:27 pm |

    Taking away the ability to see R/RN space is presumably a lot easier than fixing the upgrade system.

  8. Tom
    Tom 7 September 2012 at 4:27 pm |

    So another example of how United’s technology infrastructure is a trainwreck. So do they fix it? Of course not, they pull it. This is beyond frustrating and it’s getting very old.

  9. Kris Ziel
    Kris Ziel 7 September 2012 at 4:45 pm |

    It seems pretty simple to me, make it an opt-in option like the old United site and have a little disclaimer that says displayed inventory is only valid on that routing. Problem solved.

  10. Michael R.
    Michael R. 7 September 2012 at 6:23 pm |

    The merger is a failure. Except this time I mean it :(

  11. Alex L
    Alex L 7 September 2012 at 9:45 pm |

    I frequently used the fare inventories in order to see which flights I could SDC before the 24 hour window. Maybe I should just call United every hour asking for the fare inventory.

  12. Joe Nevin
    Joe Nevin 7 September 2012 at 9:50 pm |

    Dumb decision from a customer perspective

  13. MilesFromBlighty
    MilesFromBlighty 8 September 2012 at 12:05 am |

    If you don’t live in the US you cannot search for upgrades on the UA site.

  14. KL
    KL 8 September 2012 at 7:59 am |

    But I thought everything CO dba UA did was great and that Smisek was wonderful!

  15. Carl
    Carl 8 September 2012 at 8:47 am |

    I am hugely disappointed in this change. Expertflyer has already posted they are impacted too

    It was very important to me to be able to see R inventory before purchasing flights.

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  18. MechTeach
    MechTeach 8 September 2012 at 10:50 am |

    I just checked for flights on the UA site and saw that the full fare class viewing was gone. No problem, I thought, I’ll just pop over to Seth’s site – I’m sure he has already found the magic bullet that will fix this. Uh oh…now this is a dark day!

  19. Charles
    Charles 8 September 2012 at 2:44 pm |

    FKM … “More changes you’ll like”

    Seriously, what does this accomplish but MORE calls to find inventory….

  20. warreng24
    warreng24 9 September 2012 at 8:46 am |

    The ExpertFlyer.com master thread on FlyerTalk, see post 754. EF says that Award and Upgrade inventory will be removed from EF. However, EF will continue to display the revenue fare buckets.

    The KVS Availability Tool thread is a bit more cryptic. See post 5098. KVS says that UA Upgrade Availability display changes from numeric to [+/-] format. I guess this means that KVS will be the only tool left that will let us know if there’s upgrade/reward avaibility?

    I’ve never used either tool, but I guess I’ll try out KVS.

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  22. palefire
    palefire 9 September 2012 at 8:01 pm |

    The decision to jump to AA for the time being is looking better and better. Ultimately I’d rather be with UA and *A, but until the United IT and customer service stop being a disaster, and until the fleet is up-to-date (read: has in-flight Wifi), I’m pretty comfortable with having made that choice.

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