117 Responses

  1. s.
    s. at |

    more like a baton than a stick ?

  2. Free-quent Flyer
    Free-quent Flyer at |

    Your view is that United properly (I mean legally) denied the passenger boarding and had $1,350 waiting for him in cash?

  3. Golfingboy
    Golfingboy at |

    In the end the passenger that was dragged off was allowed to reboard the flight and continue onto SDF.

    This is what is making my head spin how this whole gigantic mess turned out to be “for nothing”.

    1. Michel
      Michel at |

      No he wasn’t – he was the transported to a hospital for treatment of his injuries according to media reports quoting law enforcement

  4. David Conklin
    David Conklin at |

    The corporate culture at this company is somewhat to blame based my experiences with them

  5. Brian Podolsky
    Brian Podolsky at |

    Thanks for this explanation. They should’ve just kept increasing the compensation. I’d skip a wedding for… https://t.co/fF8UIpPc08

  6. Morgan Grainger
    Morgan Grainger at |

    Is the term “denied boarding” defined in United’s contract of carriage? I looked and didn’t see it.

  7. Remo
    Remo at |

    I’m pretty sure the “carrot size” for volunteers can go up to the maximum compensation owned to a IDB. Unfortunately with most (if not all?) airlines the decision margin for local airline staff is rather small.

  8. Chantal Berendsen
    Chantal Berendsen at |

    Was he randomly chosen to be denied boarding?

    1. Seth Miller
      Seth Miller at |

      “By the computer” which I take to mean that UA followed its published protocol for such. Airlines are required to have a policy and to follow it. I do not know UA’s but I believe that if the gate agent let the computer manage it that it was followed correctly.

    2. Chantal Berendsen
      Chantal Berendsen at |

      Cool, thanks for explaining! ?

    3. Jake Garbelotti
      Jake Garbelotti at |

      Yeah, it’s not random. Based on lowest fare class and time of check in, etc

    4. John Garbelotti
      John Garbelotti at |

      Airline doesn’t deserve a pass on this they acted like Naziis towards a paying pasenget

    5. James Green
      James Green at |

      They were already boarded and seated.

    6. Thomas Garbelotti
      Thomas Garbelotti at |

      Nazis are cool again in case you haven’t noticed.

  9. john
    john at |

    Seth, the Chicago Police Department denied that those men who dragged the passenger off the aircraft were NOT police officers, at least according to the Chicago Tribune.

  10. Craig Stephenson
    Craig Stephenson at |

    And, thank you for having the correct AC in the pic! It so rarely happens.

  11. WMLA44
    WMLA44 at |

    Thank you Seth for commenting on this incident. I believe you are correct in stating this is a much bigger story than people and United realize but I also believe that it will get much bigger and worse for United. I believe that, in part, “this could have been me” feeling is is driving a lot of people’s disgust and horror at what happened. What if I was on my way to a wedding that was tomorrow, or to the Hospital where a loved-one was seriously ill, or on my way to a serious job interview, would I too refuse to give up my seat and, if so, would I too be beaten, bloodied and dragged off the plane? United is a particularly tone-deaf company that tends to treat its customers with a particular intense disregard and carelessness that borders on the sadistic. So the fact that United is in the middle of this “sh#*-storm” probably bothers fewer people than would otherwise and they kinda deserve all that they get. As for “nothing will probably happen,” you may be right but I have a feeling you may be wrong. Legally, the victim here may not have a leg to stand on, but he still has a legal right to sue and if this were to ever get before a jury, the feeling that they too could have been a victim, would probably compel them to award big damages. If United is that stupid to let it get that far, they deserve all the bad that would come to them, but if they are half as stupid, then a big settlement with the passenger would be a very wise option.

  12. Stephanie Abba
    Stephanie Abba at |

    Oy. We keep seeing stories here of people being bumped off of overbooked Air Canada flights – concerning.

    1. Seth Miller
      Seth Miller at |

      Overbooking happens a lot. And 99.999999% of the time (probably higher, really) it is managed without injury to anyone involved or the police being called. This incident was exceptional is so many ways.

    2. Stephanie Abba
      Stephanie Abba at |

      Oh, absolutely. I wasn’t trying to say otherwise – just that it seems there has been a rash of issues with Air Canada lately.

  13. Kareen Delice-Kircher
    Kareen Delice-Kircher at |

    Yes, as unfair as it sounds, airlines have a right to bump passengers, but I disagree about absolving United for the behavior of these cops. It is because of United’s intransigence that the situation escalated.

    As for saying that the statement doesn’t sound like something Munoz would say, so what? With such a terrible situation that had been unfolding for several hours already, he’s going to defer to CorpComm to be his mouthpiece? Totally his fault.

    Bumping a passenger involuntarily is one thing, doing so with physical force is another matter. This is but the latest example of United disrespecting its customers.

    I decided a few years ago that I would not fly, for pleasure or business, to places where United is the only game in town for direct flights.

    Every story I’ve read about United since I stopped flying that airline makes I’m glad I ditched them.

    1. Jake Garbelotti
      Jake Garbelotti at |

      If this guy would have just got off when asked, there would not have been need for physical force. Cmon

    2. Kareen Delice-Kircher
      Kareen Delice-Kircher at |

      They could have used the computer again to select another passenger, or offered more money to someone else. United is horrible, period.

    3. W Chris Burcham
      W Chris Burcham at |

      Jake Garbelotti yes but if you must be somewhere and have exigent circumstances your response is likely going to be similar… No, I’m on the plane and I’m not getting off. That’s not right.

  14. Cheryl Rodness
    Cheryl Rodness at |

    Well articulated post Seth Miller. The cost that they will burden from this is far higher than any comp that could have been offered at the gate.

  15. Sice
    Sice at |

    I appreciate your reasoned description of the events. One thing that really bothers me is that whatever law enforcement agency is called to help on a plane like this always and only ever seems to side with the airline. I’m getting tired of airlines playing victim all too often, especially in cases like this, that the airline caused its own victim status.

  16. Paul McGrane
    Paul McGrane at |

    kudos for right kind of plane graphic!

  17. Conway
    Conway at |

    This incident should really be a rallying cry for changing the laws/rules as to how much power the airlines have.

    This was a contract dispute between a corporation and a customer, it was not a safety issue.

    Lots of bloggers argue that by law he had to follow the crew’s instructions….but the laws can and SHOULD change.

    Remember when it was completely legal for the airlines to keep passengers locked up in their planes sitting on the ground for 5, 6,7, 8, even 9 or MORE hours and the passengers had NO rights and NO recourse?! There would be outrage and the airlines promised they would stop doing it…but then it would happen again…and more promises again…until FINALLY the laws were changed!

  18. Avnerd McFlighty
    Avnerd McFlighty at |

    Why isn’t anyone criticizing the guy who refused to deplane? Good people don’t cause trouble. He did twice. If you don’t agree to a company policy, don’t give them your business.

    1. Jordan Sonnenblick
      Jordan Sonnenblick at |

      “Good people don’t cause trouble?” This attitude is how you get authoritarian crap like this happening in the first place. Tell it to the heroes of the Warsaw Ghetto, or to Rosa Parks, or Martin Luther King, etc. This was a man passively resisting an injustice. He wasn’t causing trouble; he was refusing to give in when the other party imposed trouble unjustly upon him. (Now, I am not saying he was a hero at the level of the exemplars I mentioned. I am just pointing out that his behavior was along the lines of theirs, and that your statement is scary.)

  19. W Chris Burcham
    W Chris Burcham at |

    What’s bull is they had 12+ hours to “fix” this before it blew up. This happened Sunday night!

  20. Oliver Trojak
    Oliver Trojak at |

    Nothing like having a ticketed passenger assaulted AFTER already being in their ticketed seat.

  21. Michel
    Michel at |

    Surprised you haven’t pointed out since United copies Deltas actions why not follow them in the denied boarding offers? Delta will go $1000 or more to make sure this type of situation doesn’t happen. Absolutely right they should have offered a bigger carrot but United routinely lowballs on this and since it’s United Express even slower to do it. Also have to add even though this was a United Express flight – its United’s corporate culture passed down thru ranks.

  22. JK
    JK at |

    Thanks for the sober explanation, Seth.

    It seems to me the police had no training on how to safely remove a an unwilling passenger.

  23. J. Keith Van Straaten
    J. Keith Van Straaten at |

    Would this have been any different if it had not been on an Express flight?

    1. W Chris Burcham
      W Chris Burcham at |

      I think it would have, you’d never have seen them try to ram NRPS on w/a boarded plane.

    2. Seth Miller
      Seth Miller at |

      I don’t think it would differ. When you have “must ride” pax you put them on the plane going where they need to go. That’s not a negotiable situation. And if the plane is full then someone is getting bumped.

    3. Kareen Delice-Kircher
      Kareen Delice-Kircher at |

      It’s not the passenger’s fault for overbooking the seats.

    4. W Chris Burcham
      W Chris Burcham at |

      Kareen Delice-Kircher yes but shit happens and when you are the last to check in (if that’s the policy) the airline should apologize and take you off the plane… I think the IDB payout is a check of up to $1,300?

    5. Nick Comegna
      Nick Comegna at |

      Yes – 4x the paid fare (not sure full r/t fare or fare component for a given sector) up to $1350 I believe. So can be considerably less – potentially less than the $800 they were offering to volunteers.

    6. Kareen Delice-Kircher
      Kareen Delice-Kircher at |

      Yes, it’s up to $1300. However, United always seems to overbook its flights more than other carriers who also have that practice. It’s not that the guy was the last to check in. It’s also that he’s a doctor and had patients to see. Regardless of his occupation, they could have bumped up the offer in order to get someone else to take the offer.

  24. Michael
    Michael at |

    Sorry Seth but I have to disagree with the tone of your piece.
    You seem to imply that the passenger was the author of his own misfortune by not getting off the flight., By saying this in the way that you did, some folk would be inclined to blame the passenger

    This issue did not just materialize out of the blue to United management, the issue should have been dealt with prior to boarding and having a limit on IDB compensation is just plain dumb, especially in the day & age when airlines routinely overbook seats and hide behind the fact that some passengers do not turn up. This is not good enough because when everyone turns up, then the airlines can find themselves in a storm of their own making. Clearly the compensation offered was not good enough, everyone has a price and if people were offered more, I am sure the issue would not have happened

    I also fail to understand why the only crew that could get to Louisville was from Chicago, its not as if United is a small carrier with just one base

    I sincerely hope, that United is hauled over the coals by someone in Government and penalised for their total disregard for their customers

    On another note, it would appear that the security guys who dragged and injured the passenger off the aircraft may not be police officers and just security guys. I believe they could, and possibly should, be open to being charged with assault causing injury

    The bottom line here is, United made a dogs dinner of dealing with this issue .. and its not the first time either that they have handled customer issues really bad.

    1. JohnB
      JohnB at |

      @Michael

      Bingo, finally someone sees this the way it is. Since I work for an airline, I’m guessing the 4 crew members were needed to fly that plane back to ORD, the next morning. That is the reason they needed to be on this flight as it would give them the federally mandated rest period before working the next morning. This is where no one has commented that Republic Airlines screwed up. You see those employees needing to be on that flight was known for probably at least a week. This didn’t happen April 1st, it was April 9th. So, when the gate agents started working this flight., they knew they had to get 4 people off this flight. The whole boarding process was done wrong. Before boarding began, the 4 computer selected passengers should have been called up and told they were not flying on this flight. Once the passenger is sitting in the seat, it is too late too play IDB. Of course, the compensation needed to be increased. Hello, the airline is now in the position of begging. Calling airport security (or who ever they were) and dragging people off the plane, shows how woefully unprepared Republic Airlines was. This was handled entirely wrong by Republic Airlines. United’s response is typical. Again, totally unprepared. United is a company with a CEO who is lost, severely unprepared to do his job, and all of United’s employees act the same way.

      My company has this policy, behave as if you are being videoed, ALL the time. Cameras are everywhere do not do anything to a customer or their property that you will regret later. And my company still has people do things that are totally against policy, if not illegal. If video exists showing malfeasance, that employee will be gone. United needs to start acting like they really want to be in the airline business. Because, it will be long time for this to go away.

  25. Allison Hope
    Allison Hope at |

    Well said

  26. Poley King
    Poley King at |

    If he had just left the plane like he was supposed to none of this would have happened. I’m interested in what happened before the camera started rolling. What as the other option Mexican stand off?

    1. W Chris Burcham
      W Chris Burcham at |

      Well sometimes you have to be somewhere. It’s particularly bad when ur onboard.

      I think buzzfeed did a good recap on everything.

    2. Poley King
      Poley King at |

      Everyone “Has” to be some where.

    3. W Chris Burcham
      W Chris Burcham at |

      Yes. They do.

    4. Nick Comegna
      Nick Comegna at |

      I agree 98% of the time, but there are a some circumstances where that “Has” is absolutely necessary and the airline (agent) should factor that in when doing IDB if the passenger comes forward with a compelling reason.

  27. Nick Comegna
    Nick Comegna at |

    At the end of the day the guy was not IDB and he flew the flight as originally planned. Your thoughts on that particularly after all of this string of events?

    1. CDKing
      CDKing at |

      Turns out he did not fly he was transported to the hospital for treatment. he just somehow slipped back on.

      1. gobluetwo
        gobluetwo at |

        Perhaps they let him back on to retrieve his belongings? Can’t think of another reasonable explanation for them letting a guy they forcibly removed back on the aircraft.

  28. david
    david at |

    Doctor eh? I wonder what his attitude would be if I refused to vacate my room in a full ER to make way for an allegedly worse-off patient?

  29. Joe Pagett
    Joe Pagett at |

    This article is FAKE NEWS! Trying to put lipstick on this pig and do a shuck and jive con job of come on peeps try an understand it’s not our fault. BS #boycotUA

    1. Rebecca Marie Sztuczko
      Rebecca Marie Sztuczko at |

      Any further details on why you feel that way?

    2. Joe Pagett
      Joe Pagett at |

      UA is in Damage Control, the author is a self professed aviation enthusiast, I have no doubt that UA has reached out to many of these enthusiast to help spin the storyline. Story has way too many relevant talking points to come off as anything but insider info for spin control. Fortunately not working as UA stocks just collapsed.

    3. Seth Miller
      Seth Miller at |

      United did not contact me at all about this. Nor did I contact United, though I certainly have the means to do so.

      No surprise that UAL is down in trading this morning, even more than other airlines (most of which are also down). That sort of thing matters if you’re a day-trader far more than for long-term investors.

      Sorry that I’m too informed and accurate to fit the “OMG UNITED IS AWFUL” storyline you want to see.

    4. Rebecca Marie Sztuczko
      Rebecca Marie Sztuczko at |

      So because he’s an aviation enthusiast, he couldn’t possibly be unbiased? I don’t follow your thought there Joe

    5. Eric M. Monte
      Eric M. Monte at |

      There’s informed and biased; informed and unbiased; and then there’s ignorance both biased and unbiased. Seth, is unbelievably informed and if he is biased, it’s unintentional and I don’t notice any here and regardless, it doesn’t take away from his incredibly informed knowledge of the rules and culture. It seems there are many people who have a partial understanding or complete ignorance of the rules and the culture and the reasons why things are done the way they are done are passing judgments…this means we are talking about MORALITY or PR or just everyone enjoying watching the spectacle of it all.

      But more specifically to your point of him being an “aviation enthusiast” and that makes him biased…I guess that is possible, but what it does do is make him incredibly experienced and has a wealth of data and a large sample to give you statistically valid answers that are probably more correct than incorrect where his interpretation of the situation holds vastly more weight than the average joe that flies maybe 2-4 times a year, heck even a mild business traveler that flies 10-12 times a year.

    6. Meagan Marie Thomas
      Meagan Marie Thomas at |

      If you followed the author you’d know that he isn’t easily influenced by others and does his due diligence in collecting facts and getting it to his readers, so I think it’s rather naive of you to assume he has alternative motives other than to help readers understand what happened.

  30. Joelfreak
    Joelfreak at |

    Are people actually saying that if this guy refused to get off the plane they should have just gone to the computer any involuntarily chosen somebody else? That would have caused the much bigger problem! Also they went up to $1,000 and nobody was going to take it are they supposed to sit on the ground for 4 hours playing Let’s Make a Deal before somebody takes it? At some point you have to decide to go down the involuntary process.

  31. Brian
    Brian at |

    United committed a criminal act and is now engaging in a criminal conspiracy coverup. Everyone believes United’s version of the deadheading crew, however local news reports state the United crew was on stand-by. If it was so important for them to fly that night, they should have boarded first as I’ve seen other airlines do many many times, otherwise drive them to their destination. United used the police to solve a business dispute and this is something one sees in police states, not in the USA. They overtly abused the high security processes in effect that will result in reduced effectiveness as more and more people begin to fight back against the unfair and immoral behavior. This will make flying more uncomfortable for everyone else. I vote for the resignation of the CEO and the local employees going to jail. I don’t think this is going to go away soon. I was going to try United’s new Polaris product, but now I won’t and I have forbidden anyone in my company from flying United under any circumstances.

  32. Jay Burwell
    Jay Burwell at |

    Here’s a different solution. They called up a reserve crew to catch the flight and bail out the down line airplane. The same schedulers should have immediately reserved positive space seats and informed the gate personnel the crew were enroute to the airplane, allowing the gate agent the opportunity to hold the seats before general boarding.

    1. Benjamin Black Perley
      Benjamin Black Perley at |

      This whole incident is a testament to the airline putting too much pressure on getting the flight out on time. If the gate had time to think and to escalate up to supervisors, they probably could’ve resolved this without having to call CPD.

    2. Seth Miller
      Seth Miller at |

      What makes you think it didn’t happen that way?

      There is the very real possibility that the reserve crew was allocated last minute and the positive space seats forced the oversell at that time. I don’t think we know one way or another yet.

    3. James Garrett
      James Garrett at |

      People seem to also forget that crews have union contracts which protect them from being last man on the totem pole when it comes to getting home.

    4. Jay Burwell
      Jay Burwell at |

      A little birdie told me there was 13 minutes of unrecorded discussion before the punch was thrown and the guy was taken off the plane. The cops ultimately made that decision. Further, airlines are responding to the public when setting the onetime performance priority metrics. Research shows that on time departure is paramount with high value business travelers.

    5. Jay Burwell
      Jay Burwell at |

      The fact is the company was trying to staff another flight down line from Chicago where over 100 people were involved in a potential cancellation. It’s common to give a deadheading crew priority over 4 passengers in that case. The problem is all about how those 4 seats were allocated and assigned. The whole thing would never have spiraled out of control had the passenger not already boarded the flight before the must ride crew showed up. That’s simply a matter of proper operational coordination .

  33. Charlie
    Charlie at |

    This wasn’t technically “overbooking.” It was United Flight Ops dropping the ball on scheduling as they often do. They SHOULD have put the “needed crew” in a small charter or a VAN and gotten them to Louisville. Shame on you for making it sound like United was just following procedures and placing ANY of the blame on the passenger beaten by the pigs.

  34. Mark
    Mark at |

    This was NOT overbooking but pathetic Flight Ops. So as a passenger, it I am 2 seconds past the 10 minute (and on UA, often earlier earlier) boarding time for ANY reason, I pay an absurd fee for rebooking to an already open seat later in the day. If UA screws up and has to kick 4 passengers to get another flight out, they call the police! I fly from SFO and gave up on UA 16 years ago. Others should do the same. Your ‘confirmed reservation’ means nothing to these Nazi creeps. SO Many to resolve reasonably and UA chose the most physical, obnoxious option available. But my real question is why did the Chicago Police HELP with this absurd process. Apparently the police don’t just shoot and kill you, wonderful!

    1. Von Zipper
      Von Zipper at |

      @Mark, What are you trying to say? You sound really stupid or high.

  35. Dave
    Dave at |

    You can speculate on the reason for needing to deadhead crews all you want. The fact remains, this happens all the time and we never hear anything about it. Because people don’t say no to the captain’s orders (or the police). End of story. This passenger had an entitlement mentality, as if the rules don’t apply to him. Usually when these invol DBs take place, airline employees try and make it right by giving you a hotel, rebooking you on the next flight, refunding your money AND giving you a voucher for future travel. That’s how we did it in my many years at the airport. Was Republic wrong in deadheading crew members? I don’t know. But again, it happens all the time and I do not expect it to stop. Final thought, United needs a new PR department, big time!

    PS to the woman saying United has a higher rate of bumping than other airlines – check the stats before saying so. They’re mid pack for the past year.

  36. Anthony Parr
    Anthony Parr at |

    I once volunteered for a bump on a MAN-EWR flight. They told me they didn’t need me and I boarded. About 20 minutes later a gate agent came on the plane and said that they now needed my seat because a US Air Force officer with military orders needed my seat. I said I’d changed my mind. They IDBd me and said I was not entitled to anything because the military officer had orders. They gave me a $300 voucher as a “customer service gesture” and booked me on the same flight the next day. Lame.

  37. Tschäff Reisberg
    Tschäff Reisberg at |

    One of the most even handed interpretations I’ve read on the matter.

  38. Christian Kincy
    Christian Kincy at |

    So, it’s now ok to throw a temper tantrum any time a crew member gives you instructions? I disagree with over-booking flights, as well as how the situation was handled, but let’s not reward bad behavior either. It sends out a message that passengers can do whatever they want to do, regardless of crew instructions.

    1. Michael
      Michael at |

      The requirement to obey crew instructions pertains to safety issues by law. Removing a passenger to make room for staff to travel is not a “safety” issue

    2. Michael Moldofsky
      Michael Moldofsky at |

      Get off the plane isn’t the same as turn off the phone. I fly a lot. I didn’t know they could boot you have you’re already seated. Yikes. You think ROSA PARKS should have given up her seat too?

    3. Seth Miller
      Seth Miller at |

      Don’t even go there with making this a civil rights issue. So very, very, very different it is not even funny.

    4. Michael Moldofsky
      Michael Moldofsky at |

      I get that the non rev girls last week deserved to be told to dress better. But I searched the United website. Where does it say seated passengers are meat that can be booted?

    5. Seth Miller
      Seth Miller at |

      In the Contract of Carriage.

    6. Ann Koch
      Ann Koch at |

      Totally agree, Michael. #neverunited

  39. George
    George at |

    Seth, I don’t know why you keep calling this an IDB, when the passenger was on the flight and sitting in his reserved seat. It’s pretty clear that Rule 25 from United’s CoC and the federal regulation 14 CFR 250.5 only apply prior to boarding the flight.

    Once on the flight and seated, Rule 21 of the CoC, Refusal of Transport applies, and there are no clauses allowing the removal of a boarded passenger for overbooking.

    So to all of you United apologists claiming they were just following their rules- nope, they weren’t. And as for the passenger needing to get off the plane- nope, he doesn’t, unless he’s violated one of the clauses in Rule 21.

    Bottom line, United violated their own contract and led to the battering of a customer- I don’t think this will end well for them.

    1. CDKing
      CDKing at |

      It would be nice if they added Boarding to the definitions to 250.1 It’s not the literal definition of boarding. Its considered involuntary denied boarding when your seat is taken from you and you are no longer a confirmed passenger. I guess we will find out soon what DOT’s official interpretation of “Boarding”

  40. Oliver Trojak
    Oliver Trojak at |

    Is there any sort of obligation to offer eventually offer the max compensation? Any update as to why they stopped offering where they did?

    1. Seth Miller
      Seth Miller at |

      My guess is that the passenger would be owed less in an IDB situation than the VDB voucher rate. Odds are the prorated one way fare was less than $330.

    2. Craig Gilbert
      Craig Gilbert at |

      What cost does the airline put on a voucher? It has to be much less than the face value (my guess would be ~50% of the value, but Seth Miller probably knows vetter):
      1. Many vouchers go unused
      2. People use them for flights they wouldn’t have taken with the airline so the cost is minimal

      So if they’d owed a $1300 IDB check, they could have easily offered a $2000 VDB voucher. My guess is that folks would have jumped at that and waited til Monday to fly, or made the ~4.5 hour drive.

    3. Oliver Trojak
      Oliver Trojak at |

      Wait…4.5 hour drive?

    4. Oliver Trojak
      Oliver Trojak at |

      And it’s not paid in cash? Lol

    5. Seth Miller
      Seth Miller at |

      https://www.google.com/maps/dir/O'Hare+International+Airport+(ORD),+10000+W+O’Hare+Ave,+Chicago,+IL+60666/Louisville,+KY/@40.1002362,-89.0737604,7z/data=!3m1!4b1!4m13!4m12!1m5!1m1!1s0x880fb4276a7762f3:0x511747070259ad4b!2m2!1d-87.9073214!2d41.9741625!1m5!1m1!1s0x88690b1ab35bd511:0xd4d3b4282071fd32!2m2!1d-85.7584557!2d38.2526647

      IDB must be paid in cash; VDB can be paid in cash or vouchers depending on what you negotiate.

    6. Oliver Trojak
      Oliver Trojak at |

      Probably not allowed to drive them but damn that is an awfully short distance to cover in relation to the outcome of this disaster.

    7. Oliver Trojak
      Oliver Trojak at |

      Or find four passengers and drive them down.

  41. Rob Hoffmann
    Rob Hoffmann at |

    http://lawnewz.com/high-profile/united-cites-wrong-rule-for-illegally-de-boarding-passenger/

    A law professor says United has the basic law wrong. He makes a compelling argument.

  42. Julie Breeze
    Julie Breeze at |

    Very well balanced and well written article Seth

  43. Alan Ling
    Alan Ling at |

    why would ua make vdb offer for next flights in the evening, first flights in the morning. on aa. othet connecting flights. ua is too cheap. that is the problem

    1. Tschäff Reisberg
      Tschäff Reisberg at |

      the offer was $1000 in travel on UA on top of confirmed seats on the next flight.

    2. Alan Ling
      Alan Ling at |

      no next flight, the flight is 3pm next day. thetr is an ua flight in the evening, and another aa flight in the evening

    3. Alan Ling
      Alan Ling at |

      next available flight is not the same as next flight

    4. Eric M. Monte
      Eric M. Monte at |

      Take a Taxi to MDW and fly WN