10 Responses

  1. Adam Heeger
    Adam Heeger at |

    What does it look like with the seat in front of you reclined? What about with a few reclined and the pers… https://t.co/hTFCPtYahY

  2. Joey
    Joey at |

    I really wish that AA execs would sit in these 29-inch seats in any of the routes those planes fly on and see for themselves whether they’d want their customers/clients to sit in them too.

  3. Sice
    Sice at |

    I’ve given up on loyalty, my last gasp was Hyatt. At this point I’m steering my spend to convenience and price. I figure that it might take me all of a year to work to get to elite status with a company but that company can kill my perks for that in a matter of keystrokes. I’m more willing to pay myself with something flexible, like Chase points, and get some value out of it. Shoot, if it comes down to it I can pay my credit card bill with those points, good luck doing that with hotel or airline points. I’m loyal to me now, not some for-profit chain…

  4. The Dude
    The Dude at |

    Loyalty is only worth it in two scenarios:

    1. It’s someone else’s money – you work for a company you have no equity in and don’t really care how it’s spent.

    2. You are a top-tier elite with massive spend

    I’ve spent 4 years as a mid-tier elite in a variety of programs (1-year before that as top tier elite) and decided it’s just not worth it. I tracked my spending and the premium over other carriers.

    For hotels – Priceline Express and Hotwire. So much cheaper. Free breakfast? I saved $80 over your booking. I’ll buy myself breakfast and laugh all the way to the bank.

    Oh and don’t get me wrong. I have tons of miles and points, I just earn them through CC churning and intelligent spending. No reason to earn them from actually staying somewhere or flying X airline. Be free. Unbundle and use it to your own advantage.

  5. American Airlines Becomes Spirit, National Park Maps, Insane Resort Perks, Obamacare - TravelBloggerBuzz

    […] on AA, whatz up with that? Anyways, we are seeing loyalty drastically changing before our eyes. Coach Crunch: Driving or Destroying Loyalty. I am a free agent since 2012 […]

  6. EndlosLuft
    EndlosLuft at |

    I think in the past the way loyalty programs were structured when the economy did badly the “elites” could be counted on to provide a steady stream of business. But the next time?

    Almost every perk can be bought now which therefore just comes down to price, service and route. We will see how that benefits the major carriers soon enough.

  7. 747 Refresh, Premium Travel Card Madness, Milwaukee - Tagging Miles

    […] are announcing in droves tighter pitches in Economy. American first, United is considering the same on their 737MAX. More important than the pitch […]

  8. Rupert
    Rupert at |

    I think the airline programs went from “Loyalty” programs to “rewards” programs when they went revenue based and reduced elite benefits when business got better.
    For many regular travelers, buying the best fare (price, travel time, product,…) beats being loyal to any airline. If you are a business traveler in a captive hub, status might still make sense, but for most others, being a free agent will improve the travel experience without costing more…

  9. james
    james at |

    Well, at least they’re not putting passengers in the overhead bins, wink wink…

  10. David
    David at |

    I just got around to reading this today and kept thinking the quote about appreciable differences seemed familiar until I realized it was my FB status…. haha.