Even with changes Rapid Rewards stays true to its “Core”
Southwest's Rapid Rewards 2.0 is now 4 years old and still evolving. Recent changes rankled some members but the company says it remains true to...
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Video: Talking Loyalty and Ancillary Revenue with Virgin Atlantic Flying Club
How tightly are airline loyalty and ancillary revenue tied? At Virgin Atlantic the two are inseparable. Check out this video conversation with Virgin's Worldwide head...
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Video: Talking in-flight connectivity with United Airlines
The United Airlines Wifi rollout is proceeding rapidly, with the full mainline fleet expected to be fitted in just a few months. But there is...