DLD 454: Is there such a thing as real loyalty program enhancements?!?
Can loyalty programs actually make changes that seem to make things better for customers, without taking benefits away elsewhere? Tune in to find out.
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DLD 442: Things, and the world, have moved on
Dismissing idiocy of the past rather than owning up to mistakes is an interesting choice for an airline startup trying to avoid being seen as...
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British Airways switches to revenue-based accrual for Avios
British Airways passengers will earn Avios based on how much money they spend, not how far they fly, starting later this year. The carrier is...
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DLD 430: A long ride home
It is all fun and games until a rules change hits home. Then the rage rises to the surface.
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DLD 428: Squeeze play
Trying to squeeze more planes into a terminal is rarely an easy task. When the terminal is brand new and someone screwed up the design...
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DLD 414: Aviation’s First Class Podcast
Nothing but the best for our listeners as we wrap up the 2022 season.
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DLD 409: Sorry we missed you
Maybe we're supposed to say something in advance when the publishing schedule changes. Oopsie.
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Star Alliance, HSBC launch an Australian credit card
The new Star Alliance credit card, first teased in May of this year, is now live in Australia. Launched in partnership with HSBC, the first...
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Iberia pivots to revenue-based loyalty; British Airways to follow
Iberia will shift to a revenue-based earning scheme for its loyalty program at the end of November. The move will only affect earning of Avios...
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Planies launch airBaltic Club into the NFT loyalty world
Subscription products are a booming segment for the air travel industry. Sprinkle in a dash of Web3 and the airBaltic Planie NFT collection comes to...