United taken to task for false advertising

The Department of Transportation announced on Friday that United Airlines has been assessed a fine of $30,000 for failing to properly disclose fares inclusive of taxes on their website.  Specifically, there was a 60 hour period during which United failed to include the 7.5% Federal Excise Tax in fares displayed at www.united.com.  Although they quickly resolved the issue when confronted with the error the carrier was still hit with a rather notable fine, mostly because this was the second such violation in a short period of time. 

In August United had a similar violation for which they were fined $75,000.  Half of that fine was suspended for a one year period pending any further violations of the regulation.  They barely made it four months of that probationary year before committing a similar violation, however, meaning that they were required to pay not only the new $30,000 fine but also the $37,500 still pending from the previous violation.


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Seth Miller

I'm Seth, also known as the Wandering Aramean. I was bit by the travel bug 30 years ago and there's no sign of a cure. I fly ~200,000 miles annually; these are my stories. You can connect with me on Twitter, Facebook, and LinkedIn.