10 Responses

  1. amejr999
    amejr999 at |

    I suspect that this was a crewmember(s) being too lazy to add you to the standby list, rather than a policy issue.

  2. Chris
    Chris at |

    Over at Delta this goes by the name “SHENA”

  3. colpuck
    colpuck at |

    This seems to be a problem in JFK, well other than the $5.00 double espresso from the coffee stand. They wouldn’t let me on a flight to CLT, but they were willing to board non-revs.

    JetBlue’s front line CS in JFK seems to be well lacking.

  4. David
    David at |

    Ha. Let’s be candid, staff quality for most airlines out of NYC is far below that for other airports. This is a cultural issue but unfortunately seems to extend to the lower level managers that supervise these people as well.

  5. hulagrrl210
    hulagrrl210 at |

    that would be enough stop me from flying jetblue again! did you follow up with them after your trip?

  6. Mike
    Mike at |

    I have found the air service on Jet Blue to be excellent. I have found the ground and telephone service to be simply awful. I’ve been promised call-backs, supervisors, etc. and never gotten them. It’s disappointing, considering how good they are in the air.

    FYI, next time you’re in Boston, drinks are on me.


  7. Oliver
    Oliver at |

    How quickly they’ve adopted legacy carrier behavior. I guess in preparation for more code sharing or an all-out merger.

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