5 Responses

  1. Lark
    Lark at |

    Thanks as always Seth.

    I don’t feel complex pricing is necessarily a bad thing, as long as there are guys like you, Lucky, and Gary (and the FT community) helping us to navigate the system!

    If complex pricing (‘unbudling’) means I have more choice in selecting the benefits I want, then it could be OK.

    What is Jeff’s e-mail address? I’ve got an SWU that is not clearing that I would like him to take care of for me…

  2. Kris Ziel
    Kris Ziel at |

    jeff.smisek@united.com is what I saw on Frequently Flying.

  3. Lark
    Lark at |

    “At the same time, however, it also means that the airlines can tweak pricing to the specific customer doing the shopping rather than just publishing fares and letting folks figure out which they prefer. Smisek alludes to that in the interview, suggesting that they have a decent idea of which customers are likely to buy upgrades or otherwise pay for for certain things. If they know that your price threshold is $100 higher than mine then they don’t have as compelling a reason to sell you the cheaper fare, even if they’d sell it to me on the same flight at the same time of purchase. It can be a bit ugly.”

    I had not thought about it that way… You are right though, with effective data mining and customer tracking ability they surely have, then they could manipulate (abuse) the information they derive to the detriment of the customer. (but to the benefit of UA’s bottom line.)