Apparently some hotels in India have learned from the airlines in the USA about how to book their properties – with more guests than they have rooms available. I suppose I should at least be happy I was informed a month in advance, right? Still, with room inventory drying up in Kochi (Cochin) rapidly for Christmas week getting a replacement is not going to be pretty. Thanks to an email I received from hotels.com I’m stuck in that position.
Last week I finally booked our hotel room for the four nights we’ll be there. At least I thought I did. I got the confirmation email so I figured I was all set:
Turns out that wasn’t really the case. Late last night I got this email from the company:
This is an urgent message regarding your reservation with the Hotel Arches for 12/23/2011. Unfortunately the hotel is unable to accept your reservation for your upcoming stay. Due to these unforeseen circumstances, we would like to offer you comparable alternate accommodations.
Your reservation has not been cancelled, but due to a limited amount of availability it is very important that we speak with you as soon as possible.
The agent explained it that the hotel called them and denied the reservation I had made, despite my having paid in full for the room. Not good at all. Still, given the opportunity I figured I’d make a go of trying to get the best I can out of the deal. Like maybe a big upgrade for the same price. They confirmed the reservation, after all.
I tried to be reasonable for starters, looking for something else in the same neighborhood around the same price point. They had this one listed on their site:
Imagine my surprise when the agent called to confirm the room and was told that it did not actually exist. Craptacular. The only other room they’ve got available in the same area is a much cheaper guest house. I’ve booked a backup reservation there while working the other bits but I’m still hoping for something better to get out of the deal. I’d like to avoid the Holiday Inn over in the new part of town (one of the other options I was given) and if I can swing the Vivanta by Taj (lists at $400+/night!) I’d be quite psyched. But I’m not betting on that actually working out.
Back to the drawing board…
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